[cisco-voip] Play greeting for an unregistered phone withoutvoicemail

[Lelio Fulgenzi]

If you take another look at it, you can add a FWD routing rule on Connection/Unity as the last rule that says something like, the phone you are trying to reach is either unplugged or does not have voice mail. This helps in those double forward cases as well. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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- LFJ (with apologies to Mr. Popeil) 


----- Original Message ----- 
From: "Ryan Ratliff" <rratliff at cisco.com> 
To: "Matthew Ballard" <mballard at otis.edu> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, May 7, 2010 9:38:16 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Play greeting for an unregistered phone withoutvoicemail 

You can also use a vm box mask on the voicemail profile for the 7925s without voicemail to change the forwarding number to that of your CTI RP. 


Matthew is correct when you do a double forward like that ccm will present the original forwarding party's information to Unity. 




-Ryan 


On May 6, 2010, at 7:53 PM, Matthew Ballard wrote: 





I think the system is still seeing that the number originally called is the 7925 extension, so it is trying to send it to voicemail for that extension. 

Try setting the call forward for the 7925 to a Translation Pattern that then translates to the CTI Route Point. 

Matthew 



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brian Schultz 
Sent: Thursday, May 06, 2010 2:26 PM 
To: cisco-voip at puck.nether.net 
Subject: [cisco-voip] Play greeting for an unregistered phone withoutvoicemail 


I know this is possible, but I'm struggling to figure this out. CM 8.0(2) and UCXN 8.0(2). I swear I've done this in v7 before, but it doesn't seem to be behaving on this version 8 system. 



I have a bunch of 7925 wireless phones that do not utilize voicemail. If the phone gets shut off, I'd like to play a general greeting that says something like "The phone you have dialed is currently turned off, please call again later" and then hang up the call. I thought I could create a Call Handler with a greeting and set the Forward Unregistered Internal/External to that extension. Then create a CTI Route Point to forward all to voicemail for that Call Handler extension and a voicemail profile for that particular extension. When a call the Call Handler directly, I hear the proper greeting. However, when I forward from an unregistered phone, I hear the default Connection messaging greeting. Any idea what I'm missing? 



Thanks, 

Brian _______________________________________________ 
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