[cisco-voip] WAS MWI ISSUE-- now--CDR/SNR question

[Jim McBurnett]

Wes,
This makes me ask a question-
If mobility and SNR is enabled--- Will a call sent to a Cell phone passing thru CCM appear as a zero duration call in CDR?-
IE It goes to my cell phone and I don't answer it and it goes back to Unity... Will that appear? If not, why not?

Thanks,
Jim

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Thursday, May 13, 2010 3:06 PM
To: Mike J. Erickson
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI Issue

I would start by enabling 0 duration call detail records (cm service parameter).  Then see what time his MWI gets set (call from his extension number to the MWI ON number).  If you find the CDR is the originating device a phone or is it a voicemail port?  If a voicemail port and call falls within the time when unity is doing MWI refresh then need to investigate Unity.  If originating device is not Unity then need to investigate the originating device.  Could be as simple as coworker playing prank.  Do you allow phones to dial the mwi on/off numbers directly?

If it does not appear in CDR then get CM SDI and SDL traces from the overnight period.  TAC can find when the MWI was set and what initiated the MWI operation.

If you have Q.SIG trunks keep in mind MWI operations can pass over Q.SIG as well.

/Wes

On Thursday, May 13, 2010 1:58:53 PM, Mike J. Erickson <mjerickson at orbits.net><mailto:mjerickson at orbits.net> wrote:

Running CUCM 7.12 and Unity 7.0.  I have one user out of 600 that gets his MWI light turned on every morning after the MWI refresh cycle, despite the fact there aren't any VM's in his inbox.  Here are the steps that have been done:

1) Deleted his Unity Profile and Recreated it
2) Deleted his Phone Profile and Recreated it
3) Tried logging in as him on a different phone
4) Failed over and rebooted Primary. Failed back to Primary and it is still happening
5) Logged into his Exchange mailbox (Not cached) and there were no unread messages nor any VMs in his inbox or any other folders. There were no rules set in Outlook as well
6) Logged into his VM Box on the phone and there were no new Voicemails or Messages

Not sure where else to look.  Thanks in advance.








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