[cisco-voip] 9971 support in 7.1(3b)

[Ryan Ratliff]

You are not entirely adding new device support, but you are touching the database and tomcat files to update features for the device.

You still need to reboot.

-Ryan

On May 14, 2010, at 10:50 AM, Kevin Damisch wrote:

> OK, so we ended up installing 7.1(3b)SU2 and the 9971 9.0.2 firmware.  But, it appears that we need the latest device pack for 9971 video support.  Typically when adding a new device type you need to reboot after a device pack installation.  But, can anyone confirm if I can simply install the 7.1.3.33024-1 device pack to add the 9971 video support WITHOUT rebooting the cluster?
>  
> From the release notes:
> When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.   A clusterwide reboot IS NOT required when running to update existing firmware/support.
> 
> I am technically not enabling new device support, I am updating existing support.  I guess it depends on how you read it.  I need to plan for downtime again if I need to reboot after this device pack is installed.
>  
> Thanks,
> Kevin
>  
> From: Ryan Ratliff [mailto:rratliff at cisco.com] 
> Sent: Friday, April 30, 2010 12:18 PM
> To: Kevin Damisch
> Cc: Tim Frazee; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 9971 support in 7.1(3b)
>  
> This is expected.  There are two ways to introduce support for a new device to CUCM.  The first is by upgrading to a version that includes support.  This could be in an ES on the same train, or a new version.  In this case 7.1(3b)SU2 includes the ES that added support for these phones.
>  
> The second way is by installing a device pack that adds support.
>  
> -Ryan
>  
> On Apr 30, 2010, at 12:27 PM, Kevin Damisch wrote:
> 
> 
> Actually no.  I took a CM 7.1.3.30000-1 (no SU1 or SU2), didn’t have those phones as an option in the dropdown box to add a phone.  Leaving CM at 7.1.3.30000-1, I only installed device pack 7.1.3.33024-1, rebooted, and I could add the phones as they now show up in the dropdown list of phones to add.
>  
> From: Tim Frazee [mailto:tfrazee at gmail.com] 
> Sent: Friday, April 30, 2010 10:31 AM
> To: Kevin Damisch
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 9971 support in 7.1(3b)
>  
> kinda looks like you need to have added SU2 to the system.
> 
> On Thu, Apr 29, 2010 at 12:19 AM, Kevin Damisch <kevin.damisch at vitalsite.com> wrote:
> I just mocked up a 7.1(3b) server without SU1 or SU2.  No option to add an 8900/9900 series phone.  Installed device pack 7.1.3.33024-1, rebooted, and the option was there to add these new phones.
> 
> Thanks,
> Kevin
> ________________________________
> From: Tim Frazee [tfrazee at gmail.com]
> Sent: Wednesday, April 28, 2010 5:21 PM
> To: Kevin Damisch
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 9971 support in 7.1(3b)
> 
> Works fine with just 7.1(3b)SU2 flat
> 
> On Wed, Apr 28, 2010 at 3:32 PM, Kevin Damisch <kevin.damisch at vitalsite.com<mailto:kevin.damisch at vitalsite.com>> wrote:
> Customer is running 7.1(3b) and would like to use 9971 phones.  Will 7.1(3b)SU2 add the support for these phones, or do I need 7.1(3b)SU2 plus the latest device pack?  Or can I just leave CUCM running 7.1(3b) without SU1 or SU2 and only install the latest device pack?
> 
> Thanks,
> Kevin
> 
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