[cisco-voip] Fwd: upgrade process for HA CRS 5.02 to HA UCCX 7.01

[Chris Hill]

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Begin forwarded message:

> From: "Chris Hill" <chris.hill at wellmed.net>
> Date: May 18, 2010 11:24:47 AM CDT
> To: "Chris Hill" <chrishill.work at gmail.com>
> Subject: FW: upgrade process for HA CRS 5.02 to HA UCCX 7.01
>

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> Chris Hill | Lead Telecommunications Administrator | WellMed Medical  
> Management, Inc.
> Telephone: 210-877-7812 ext 2273 | Cell: 210-413-0990 | wellmedmedicalgroup.com
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> From: Chris Hill
> Sent: Monday, May 17, 2010 10:30 AM
> To: 'cisco-voip at puck.nether.net'
> Subject: upgrade process for HA CRS 5.02 to HA UCCX 7.01
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> Hi All,
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> I am looking for any insight on the upgrade process for HA CRS 5.02  
> to HA UCCX 7.01.
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> We also use Quality Mgmt and Cisco Work Force.
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> We have hundreds of agents and I am curious how they will get the  
> new client?
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> Any gotchas….etc
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> Any insight would be appreciated.
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> Thanks
>
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