[cisco-voip] Call Manager question

[Ahmed Abd EL-Rahman]

this means that the busy trigger will be set to 1, and in this case the
caller will get a busy tone which will solve the problem, but this will
prevent the user from receiving a second call which is a needed feature.

 

 

Best Regards

 

Ahmed Abd EL-Rahman

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 24, 2010 6:16 PM
To: Scott Voll
Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager question

 

You could try forward busy (busy trigger) to a second line with an
Alerting Name set to indicate that the user is busy.  

 

-Ryan

 

On May 24, 2010, at 11:03 AM, Scott Voll wrote:





I believe your only option is to set the call busy to 1 then setup the
busy greeting in Unity (or UC).

 

Scott

On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman
<Ahmed.Rahman at bmbgroup.com> wrote:

Dear all, I have a question about are there any way to indicate to a
calling user who calls a user phone with a busy trigger set to 2 that
this called user is on another call ? because by default the called user
(who is already on a call) will see another call come into his phone
screen BUT the calling user will have no idea that this user is on
another call.

 

 

 

Best Regards

 

Ahmed Abd EL-Rahman I Senior Network Engineer 

CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS

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