[cisco-voip] Call Manager question

[Ryan Ratliff]

The caller only receives a busy tone if the busy trigger is hit, and no CFB destination is set.  In this case you would be setting the CFB destination to another line on the phone, and using that line's alerting name (or display, whatever setting works) to update the display of the calling phone to indicate that the user's primary line was busy.

Example:
Joe at 1000 calls Mary at 2000. 
2000 is busy, CFB to *2000.  DN *2000 is line 2 on Mary's phone, with an Alerting Name (or Display) set to "BUSY - Mary".
Joe's phone will show To: BUSY - Mary (hopefully).

You can word it however you wish, but hopefully you get the what I'm talking about.  The downside is that Mary's phone would be ringing on a different line, which could impact ring settings, etc.

-Ryan

On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote:

> this means that the busy trigger will be set to 1, and in this case the caller will get a busy tone which will solve the problem, but this will prevent the user from receiving a second call which is a needed feature.
>  
>  
> Best Regards
>  
> Ahmed Abd EL-Rahman
>  
> From: Ryan Ratliff [mailto:rratliff at cisco.com] 
> Sent: Monday, May 24, 2010 6:16 PM
> To: Scott Voll
> Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Call Manager question
>  
> You could try forward busy (busy trigger) to a second line with an Alerting Name set to indicate that the user is busy.  
>  
> -Ryan
>  
> On May 24, 2010, at 11:03 AM, Scott Voll wrote:
> 
> 
> I believe your only option is to set the call busy to 1 then setup the busy greeting in Unity (or UC).
>  
> Scott
> 
> On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com> wrote:
> Dear all, I have a question about are there any way to indicate to a calling user who calls a user phone with a busy trigger set to 2 that this called user is on another call ? because by default the called user (who is already on a call) will see another call come into his phone screen BUT the calling user will have no idea that this user is on another call.
>  
>  
>  
> Best Regards
>  
> Ahmed Abd EL-Rahman I Senior Network Engineer
> CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS
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