[cisco-voip] Hunt group question

[Dennis Heim]

The all jumping in front of another, can be considered the price for not having a true queuing mechanism. You need some type of queuing/acd mechanism (UCCX,... I believe ANDtek has a standalone app that will give basic queueing), in order to push out the calls in the right order.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: polo person [mailto:poloperson57 at hotmail.com]
Sent: Wednesday, May 26, 2010 3:51 AM
To: Dennis Heim; karen.cheng at racq.com.au; nhaas at co.fresno.ca.us; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Hunt group question

I think this would cause more problems than it solves, in that call 5 would be routed to Unity which presumably informs the caller that they are queued (?) and are on hold.  What happens though if the caller is being told they are nth in the queue, and will be answered in x seconds, or they can press 0#2274* to exit the queue and be transfered to the Queen, and during this time one of the hunt group extensions becomes free and another call comes in?  The 6th call jumps in front of the 5th call which is being handled (very politely) by Unity and gets presented to the hunt group immediately.

Or does Unity monitor the status of the hunt group and immediately route Call 5 (irresepective of what Unity is telling the caller) if a hunt group member become free?

SME

________________________________
From: Dennis.Heim at cdw.com
To: Karen.Cheng at racq.com.au; nhaas at co.fresno.ca.us; cisco-voip at puck.nether.net
Date: Tue, 25 May 2010 20:39:25 -0500
Subject: Re: [cisco-voip] Hunt group question
You will need to set each DN in the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy action. Then you will need to send it to Unity, which hits a call handler, the allows holding and does a supervised transfer back to the hunt pilot.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 9:10 PM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

Depends on how you set up the Line Group....underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc...

in the hunt pilot you can also set a last resort number if needed....

also see what busy trigger is set on the phones as well....not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves....

Karen Cheng
Voice Network Engineer


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, 26 May 2010 11:04 AM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

You need some type of queuing mechanism. You can get Unity to do some holding, but you don't have much configuration on how it operates.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Tuesday, May 25, 2010 6:23 PM
To: 'voip puck'
Subject: [cisco-voip] Hunt group question

I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position until a line clears up.

Is this possible?

Callmanager 7.1.X and unity 7

Thanks

Neal

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