[cisco-voip] Hunt group question

Wed May 26 22:58:36 EDT 2010

Agreed on that. I'd move in that ANDTek direction. You can easily get
demo licensing, even for extended periods of time, and for Attendant
Console in my testing it is shaping up to being a much better solution
than the ARC Console as far as giving the same look and feel of the old
Attendant Console.

Thanks,

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | www.presidio.com <http://www.presidio.com> 

CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, May 26, 2010 6:41 AM
To: polo person; karen.cheng at racq.com.au; nhaas at co.fresno.ca.us;
cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Hunt group question

The all jumping in front of another, can be considered the price for not
having a true queuing mechanism. You need some type of queuing/acd
mechanism (UCCX,... I believe ANDtek has a standalone app that will give
basic queueing), in order to push out the calls in the right order.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

From: polo person [mailto:poloperson57 at hotmail.com] 
Sent: Wednesday, May 26, 2010 3:51 AM
To: Dennis Heim; karen.cheng at racq.com.au; nhaas at co.fresno.ca.us;
cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Hunt group question

I think this would cause more problems than it solves, in that call 5
would be routed to Unity which presumably informs the caller that they
are queued (?) and are on hold.  What happens though if the caller is
being told they are nth in the queue, and will be answered in x seconds,
or they can press 0#2274* to exit the queue and be transfered to the
Queen, and during this time one of the hunt group extensions becomes
free and another call comes in?  The 6th call jumps in front of the 5th
call which is being handled (very politely) by Unity and gets presented
to the hunt group immediately.

Or does Unity monitor the status of the hunt group and immediately route
Call 5 (irresepective of what Unity is telling the caller) if a hunt
group member become free?

SME

________________________________

From: Dennis.Heim at cdw.com
To: Karen.Cheng at racq.com.au; nhaas at co.fresno.ca.us;
cisco-voip at puck.nether.net
Date: Tue, 25 May 2010 20:39:25 -0500
Subject: Re: [cisco-voip] Hunt group question

You will need to set each DN in the hunt group to max calls = 2, busy
trigger = 1. Then it will take the hunt pilot busy action. Then you will
need to send it to Unity, which hits a call handler, the allows holding
and does a supervised transfer back to the hunt pilot.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 9:10 PM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

Depends on how you set up the Line Group....underneath the configuration
you can choose the behaviour when a member of the group is busy,
unavailable etc...

in the hunt pilot you can also set a last resort number if needed....

also see what busy trigger is set on the phones as well....not 100% but
if the busy trigger on the phones are 2 the hunt may send them a second
call which can be put on hold by the user themselves....

Karen Cheng

Voice Network Engineer

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, 26 May 2010 11:04 AM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

You need some type of queuing mechanism. You can get Unity to do some
holding, but you don't have much configuration on how it operates.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Tuesday, May 25, 2010 6:23 PM
To: 'voip puck'
Subject: [cisco-voip] Hunt group question

I have a department asking me if they do a hunt group with 4 phones if 5
phone calls come in, what happens? I told them that they would get a
busy signal. They want to know if it is possible to put them in a hold
position until a line clears up.

Is this possible?

Callmanager 7.1.X and unity 7

Thanks

Neal

Plan ahead these school holidays with RACQ's online trip planner - and
don't forget to pack Ultra Care for additional travel benefits following
a breakdown. Some conditions apply. Visit http://www.racq.com.au
<http://www.racq.com.au/>  for details.

Please Note: If you are not the intended recipient, please delete this
email as its use is prohibited. RACQ does not warrant or represent that
this email is free from viruses or defects. If you do not wish to
receive any further commercial electronic messages from RACQ please
e-mail unsubscribe at racq.com.au or contact RACQ on 13 19 05.

________________________________

Get a new e-mail account with Hotmail - Free. Sign-up now.
<http://clk.atdmt.com/UKM/go/197222280/direct/01/> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100526/d3879a45/attachment.html>