[cisco-voip] Menu Inside Queue

[Jason Loomans/MPTC]

I will test this in the morning.  Thanks.

Jason Loomans
Network Analyst | Moraine Park Technical College
jloomans at morainepark.edu



From:   Bill Talley <btalley at gmail.com>
To:     Jason Loomans/MPTC <jloomans at morainepark.edu>
Cc:     "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Date:   05/27/2010 08:58 AM
Subject:        Re: [cisco-voip] Menu Inside Queue



I believe you need to set Barge In to 'no'.

Sent from a mobile device with very tiny touchscreen input keys. Please 
excuse my typos.

On May 27, 2010, at 7:51 AM, Jason Loomans/MPTC <jloomans at morainepark.edu> 
wrote:

Hi, 
I want to present a menu to my caller's if they are put into queue while 
trying to contact an operator.  However, I do not want the the caller to 
be taken out of the menu and presented to a resource while the menu is 
being played to the caller.  I have the menu set to not interruptible, but 
after the menu prompt is played and the caller is inputting their menu 
selection, they are being pulled from the menu and not allowed to finish 
the menu. 

Is this possible?  Thanks. 

Jason Loomans
Network Analyst | Moraine Park Technical College
jloomans at morainepark.edu
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