[cisco-voip] Historical Reporting

[Louis Koekemoer (ZA)]

7.0.2



Regards

Louis Koekemoer
Senior Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
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Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>
Planned Training - 15/11/2010 - 26/11/2010
Planned Leave - 29/11/2010 - 03/12/2010
For further information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
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From: Robin Inderberg [mailto:robin at inderberg.se]
Sent: 16 November 2010 03:47 PM
To: Louis Koekemoer (ZA)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Historical Reporting

Hi,

I have a customer with the exact same issue, but i haven't investigated the issue further.
I suppose that the calls that the old agents have handled in the past will remain visible in the reports until they get old enough to get wiped?

Which version is it?

/Robin

On Tue, Nov 16, 2010 at 9:29 AM, Louis Koekemoer (ZA) <Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>> wrote:
Hi all,

I have an issue with historical reporting. Users left months ago, UDP and end user has been deleted, user does not appear in IPCC anymore, but still if you pull a report, the resources still exist there. I assume I might have to go into some table in SQL and delete a row, but is scared to go and mess up things. Anyone can help me with this?



Regards

Louis Koekemoer
Senior Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
Cell:       +27 (71) 680 8790
Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>
Planned Training - 15/11/2010 - 26/11/2010
Planned Leave - 29/11/2010 - 03/12/2010
For further information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment


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