[cisco-voip] UCCE Study Guides

[Cheng, Karen]

Ok cool thanks everyone that replied.

Karen Cheng
Voice Network Engineer



From: Dew Swen [mailto:dew.swen at gmail.com]
Sent: Thursday, 18 November 2010 4:46 AM
To: Matthew Saskin
Cc: Cheng, Karen; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCE Study Guides

You can check UCCE srnd, configuration guides and administration guides.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_tech_notes_list.html
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_configuration_examples_list.html

--
Dew Swen
CCVP, CCDP, CCNP



On Wed, Nov 17, 2010 at 5:41 PM, Matthew Saskin <msaskin at gmail.com<mailto:msaskin at gmail.com>> wrote:
I don't believe there are any books published on UCCE.  Best place to start is the SRND and the application/administration guides.

Matthew Saskin
msaskin at gmail.com<mailto:msaskin at gmail.com>
203-253-9571


On Tue, Nov 16, 2010 at 1:00 AM, Cheng, Karen <Karen.Cheng at racq.com.au<mailto:Karen.Cheng at racq.com.au>> wrote:
Heya,

Does anyone out there know of where to obtain study material related to Cisco UCCE?

Not really after exam stuff but more self-study guides or Cisco Press books although I couldn't find anything on Cisco press itself.

Karen Cheng
Voice Network Engineer




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