[cisco-voip] Eliminating Brief Instance of Hold Music

[Jim Reed]

Thanks, Jason.  I think that will work.  I'll have to review their other scripts to see if the silence on hold will cause an issue there but I don't think so.
--
Jim Reed
Manager of Technical Services
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)



On 11/30/10 11:53 AM, "Jason Aarons (US)" <jason.aarons at us.didata.com> wrote:

I should elaborate, when you do a transfer the first thing it does it puts the line on hold (where you are hearing music). It's no different then if you Transfer a call.


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Tuesday, November 30, 2010 1:46 PM
To: Jim Reed; VoIPgroup
Subject: Re: [cisco-voip] Eliminating Brief Instance of Hold Music

It's using the CTI Port's Music On Hold.

Record a .wav file of silence, use that for the Music On Hold on your IPCC CTI Ports.


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim Reed
Sent: Tuesday, November 30, 2010 1:37 PM
To: VoIPgroup
Subject: [cisco-voip] Eliminating Brief Instance of Hold Music

I am using the following call consult transfer step in IPCC 4.0(5) to transfer an outside caller to a cell phone.  The forwarded call is being made from a location that requires long distance codes when placing long distance calls.  As the cell phone is not in the local calling area of the VoIP system, it requires a long distance call.  During a brief three (3) or four (4) seconds while the forwarded call is setup, the caller is hearing hold music, then silence, then the ring to the cell phone.  Is there a way to eliminate that hold music?  The transition from silence to hold music to silence again to ringing may cause the caller to think they've been disconnected.

Call Consult Transfer (--Triggering Contact-- to "915552220975" with "1234#")

Thank You...


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