[cisco-voip] Eliminating Brief Instance of Hold Music

[Wes Sisk]

And let your Cisco account team know you want this implemented:

CSCdw68639    Need ability to select tone on hold or silence as an MoH 
hold source

/Wes

Jim Reed wrote:
> *Thanks, Jason.  I think that will work.  I'll have to review their 
> other scripts to see if the silence on hold will cause an issue there 
> but I don't think so.
> **--
> Jim Reed
> Manager of Technical Services
> Swift Communications, Inc.
> 970-384-9141 (Direct)
> 775-772-7666 (Cell)
> *
>
>
> On 11/30/10 11:53 AM, "Jason Aarons (US)" <jason.aarons at us.didata.com> 
> wrote:
>
>     I should elaborate, when you do a transfer the first thing it does
>     it puts the line on hold (where you are hearing music). It's no
>     different then if you Transfer a call.
>      
>
>     *From:* cisco-voip-bounces at puck.nether.net
>     [mailto:cisco-voip-bounces at puck.nether.net]
>     <mailto:cisco-voip-bounces at puck.nether.net%5D> *On Behalf Of
>     *Jason Aarons (US)
>     *Sent:* Tuesday, November 30, 2010 1:46 PM
>     *To:* Jim Reed; VoIPgroup
>     *Subject:* Re: [cisco-voip] Eliminating Brief Instance of Hold Music
>
>     It's using the CTI Port's Music On Hold.
>      
>     Record a .wav file of silence, use that for the Music On Hold on
>     your IPCC CTI Ports.
>      
>
>     *From:* cisco-voip-bounces at puck.nether.net
>     [mailto:cisco-voip-bounces at puck.nether.net]
>     <mailto:cisco-voip-bounces at puck.nether.net%5D> *On Behalf Of *Jim Reed
>     *Sent:* Tuesday, November 30, 2010 1:37 PM
>     *To:* VoIPgroup
>     *Subject:* [cisco-voip] Eliminating Brief Instance of Hold Music
>
>     *I am using the following call consult transfer step in IPCC
>     4.0(5) to transfer an outside caller to a cell phone.  The
>     forwarded call is being made from a location that requires long
>     distance codes when placing long distance calls.  As the cell
>     phone is not in the local calling area of the VoIP system, it
>     requires a long distance call.  During a brief three (3) or four
>     (4) seconds while the forwarded call is setup, the caller is
>     hearing hold music, then silence, then the ring to the cell phone.
>      Is there a way to eliminate that hold music?  The transition from
>     silence to hold music to silence again to ringing may cause the
>     caller to think they've been disconnected.
>
>     Call Consult Transfer (--Triggering Contact-- to "915552220975"
>     with "1234#")
>
>     Thank You...
>     *
>
> *
>
> *
> ------------------------------------------------------------------------
>
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