[cisco-voip] IP phone registration issue on CME

[Matthew Saskin]

Likely scenario is a DHCP issue of some sort

ref:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008055c1fe.shtml

Matthew Saskin
msaskin at gmail.com
203-253-9571



On Mon, Oct 4, 2010 at 7:31 PM, NAKAMURA Atsuhiro
<a-naka at mtf.biglobe.ne.jp>wrote:

> Dear cisco-voip experts,
>
> Now I'm seeing the IP phone registration issue on CME.
> ( This is not production but just for my lab dynagen / dynamips.  )
>
> It seems 7960 can get IP Address via DHCP,
> -------
> CCME1#show ip dhcp binding
> Bindings from all pools not associated with VRF:
> IP address          Client-ID/              Lease expiration        Type
>                    Hardware address/
>                    User name
> 192.168.0.2         0100.0ed7.109c.b8       Oct 01 2010 06:31 AM
> Automatic
> -------
>
> However it seems it stuck in tftp process, the error message "Protocol
> Application Invalid" is displayed on LCD of the 7960.
> It is retrying the tftp every 20 seconds.
> -------
> CCME1#
> Sep 30 2010 14:41:08.846: TFTP: Looking for CTLSEP000ED7109CB8.tlv
> Sep 30 2010 14:41:09.034: TFTP: Looking for SEP000ED7109CB8.cnf.xml
> Sep 30 2010 14:41:09.042: TFTP: Opened
> system:/its/XMLDefault7960.cnf.xml, fd 0, size 1023 for process 75
> Sep 30 2010 14:41:09.286: TFTP: Finished
> system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 75
> CCME1#
> CCME1#
> Sep 30 2010 14:41:26.234: TFTP: Looking for CTLSEP000ED7109CB8.tlv
> Sep 30 2010 14:41:26.290: TFTP: Looking for SEP000ED7109CB8.cnf.xml
> Sep 30 2010 14:41:26.302: TFTP: Opened
> system:/its/XMLDefault7960.cnf.xml, fd 0, size 1023 for process 75
> Sep 30 2010 14:41:26.678: TFTP: Finished
> system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 75
> CCME1#
> Sep 30 2010 14:42:00.826: TFTP: Looking for CTLSEP000ED7109CB8.tlv
> Sep 30 2010 14:42:00.998: TFTP: Looking for SEP000ED7109CB8.cnf.xml
> Sep 30 2010 14:42:01.006: TFTP: Opened
> system:/its/XMLDefault7960.cnf.xml, fd 0, size 1023 for process 75
> Sep 30 2010 14:42:01.458: TFTP: Finished
> system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 75
>
> CCME1#show flash
>
> System CompactFlash directory:
> File  Length   Name/status
>  1   129476   P00307020400.bin
>  2   459      P00307020400.loads
>  3   685390   P00307020400.sb2
>  4   129880   P00307020400.sbn
>  5   1018     XMLDefault7960.cnf.xml
>  6   2216     XMLDefault.cnf.xml
> [948828 bytes used, 267486624 available, 268435452 total]
> 262144K bytes of ATA System CompactFlash (Read/Write)
>
> CCME1#show ephone
>
> ephone-2 Mac:000E.D710.9CB8 TCP socket:[-1] activeLine:0 UNREGISTERED
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> caps:0
> IP:0.0.0.0 0 Unknown 0  keepalive 0 max_line 0
> -------
>
> I have already tried factory default but it didn't help.
>
> Has anybody seen like this, or does anybody have any idea for it?
>
> I appreciate it if I have any advice for this from you guys.
>
> Best regards,
>
> Achi
>
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