[cisco-voip] Debugging calls going from CUCM to CUE AA?

[Zoltan.Kelemen at emerson.com]

Well, I managed to get a bit ahead, although my relative lack of
experience with CUE still isn't enough to solve this:

 

It seems, that while the CTI Route Point IS registered, but the CTI Port
associated with the AA isn't. 

So where should I be poking now? J

 

Regards,

 

Zoltan Kelemen
ETS & Information Security 
Global Operations (EMEA)
w: +40 364 731356 | m: +40 757 039093

From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org] 
Sent: Thursday, October 07, 2010 1:02 AM
To: Kelemen, Zoltan [CORP/RO]; cisco-voip at puck.nether.net
Subject: RE: Debugging calls going from CUCM to CUE AA?

 

The words "remote site" got me.  CUE only does g.711.  If your regions
want something else, make sure that there is a transcoder resource
available.

 

When it's registered, it usually works, unless it's the codec mismatch.

 

-Nate

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Zoltan.Kelemen at emerson.com
Sent: Wednesday, October 06, 2010 3:56 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Debugging calls going from CUCM to CUE AA?

 

Hi,

 

This might be a basic question (or a very complicated one) but how do I
debug calls routed from CUCM to a CTI route point registered from a CUE
module's AA application?

I'm thinking of basic troubleshooting first, like making sure the call
gets to the CUE at all or not. Something I could see with a q931 debug
on an ISDN line.

 

My problem is, I have an AA on a CUE at a remote site, registered to the
CUCM with Jtapi as a CTI route point. When dialed, the CTI Route point's
extension returns a busy tone, even though it looks like it's registered
to the Call Manager, CUE running etc.

 

CUCM 6.1.5, CUE 3.2.2 on a CUE-NM.

 

Any pointers welcome. 

 

Regards,

Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
European Network Operations Engineer
Cluj-Napoca, Romania
zoltan.kelemen at emerson.com
w: +40 364 731356
m: +40 757 039093

 



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