[cisco-voip] Voice recording issue

[Ahmed Elnagar]

It must be a problem in the recording servers in interpreting the
sniffed voice streams and reconstructing the wav files, I saw this
problem a lot in other product and every time it happen the vendor has
to change their code!!!

 

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

  

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tahir Uddin
Sent: Wednesday, October 13, 2010 4:25 PM
To: voyp list
Subject: [cisco-voip] Voice recording issue

 

 

 

Hi, 

We have call manager express and Etalk recorders

We have an issue where the recording files for each call is getting
mixed up. When agent A talks to customer A and agent B talks to customer
B, in the recording files, we hear agent A interlaced with customer B.
Has anyone come across this issue. 

I am probably not providing enough information on this, just wanted to
get an initial take to start out.

 

Regards

Tahir

************************************************************************
************************************************************ This email
and any files transmitted with it are confidential and intended solely
for the use of the individual or entity to whom they are addressed.
Please note that any views or opinions presented in this email are
solely those of the author and do not necessarily represent those of
Riyad Bank. Finally, the recipient should check this email and any
attachments for the presence of any viruses. Riyad Bank accepts no
liability for any damage caused by any virus / error transmitted by this
email.
************************************************************************
************************************************************ 

Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101013/f092d7b9/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 1801 bytes
Desc: image001.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101013/f092d7b9/attachment.jpg>