[cisco-voip] Voice recording issue

[Ahmed Elnagar]

I think you have to refer to your Voice recording vendor...usually we
don't have so much options in troubleshooting and always we refer to our
vendor.

 

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

  

 

From: Tahir Uddin [mailto:tahir.uddin at riyadbank.com] 
Sent: Saturday, October 16, 2010 8:03 AM
To: Ahmed Elnagar
Cc: voyp list
Subject: RE: [cisco-voip] Voice recording issue

 

Thanks Ahmed,

Could this be a version incompatibility issue, we are running CM 4.1
while the Etalk software is one of the latest versions.

Also, are there extenion numbers or other info in the wav files that it
might not be able to decipher. How does it identify the packets
belonging to one conversation?

 

Regards

 

 

Tahir Uddin
Assistant Vice President / Information Technology Officer
Information Technology Division - Mgmt.
Information Technology Division
Phone: +966-1-276-3000 ext. 5305
Email: tahir.uddin at riyadbank.com



 

 

 

________________________________

From: Ahmed Elnagar [mailto:ahmed_elnagar at rayacorp.com] 
Sent: Wednesday, October 13, 2010 6:50 PM
To: Tahir Uddin
Cc: voyp list
Subject: RE: [cisco-voip] Voice recording issue

It must be a problem in the recording servers in interpreting the
sniffed voice streams and reconstructing the wav files, I saw this
problem a lot in other product and every time it happen the vendor has
to change their code!!!

 

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tahir Uddin
Sent: Wednesday, October 13, 2010 4:25 PM
To: voyp list
Subject: [cisco-voip] Voice recording issue

 

 

 

Hi, 

We have call manager express and Etalk recorders

We have an issue where the recording files for each call is getting
mixed up. When agent A talks to customer A and agent B talks to customer
B, in the recording files, we hear agent A interlaced with customer B.
Has anyone come across this issue. 

I am probably not providing enough information on this, just wanted to
get an initial take to start out.

 

Regards

Tahir

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