[cisco-voip] Call monitoring

[Scott Voll]

Depends on what kind of training.

we have a spliter type device that will setup to Headset / handsets to a
single phone so they will be sharing the same cube during the training.

UCCx has some recording / listening in stuff.

Otherwise what Wes suggested.

Scott

On Mon, Oct 18, 2010 at 2:51 AM, polo person <poloperson57 at hotmail.com>wrote:

>  Hi,
>
> I've been asked to look into how we can monitor calls for training purposes
> on our Call Manager 7.1.3
>
> I'm tryting to think of all the various ways to do this, but ultimately we
> need to be able to listen in to calls, but not to be heard wbhilst listening
> in.
>
> Has anyone got any good ideas how best to do this?
>
> Thanks
>
> Simon
>
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