[cisco-voip] Call monitoring

[polo person]

Thanks very much for the feedback. It's been very useful, although I have to admit that coming from a traditional telephony background I am gob-smacked that this isn't a standard feature of CM, as it has been standard in TDM pbx's for ages.
 
Cheers
 
Simon
 


From: jason.aarons at us.didata.com
To: poloperson57 at hotmail.com; wsisk at cisco.com
CC: cisco-voip at puck.nether.net
Date: Wed, 20 Oct 2010 08:59:37 -0400
Subject: RE: [cisco-voip] Call monitoring








You need a 3rd party software application like Zoom CallRec to work with the Silent Monitoring Feature, it’s doesn’t work standalone  I would follow up with a Cisco Partner in your area with Unified Communications expertise.
 
Zoom Call Rec
http://www.zoomint.com/en/products/livemon/features-and-benefits
 
 
 


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of polo person
Sent: Wednesday, October 20, 2010 8:31 AM
To: wsisk at cisco.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call monitoring
 
Thanks for this Wes, but the link didnt get me very far.
 
Silent Monitor is what I want, but I couldn't find anything referencing that using your link, and the search didnt help either.
 
Simon
 



Date: Mon, 18 Oct 2010 11:07:59 -0400
From: wsisk at cisco.com
To: poloperson57 at hotmail.com
CC: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call monitoring

silent monitoring feature:
http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en

you need a separate software package to invoke it such as IPCC or Verint.

/Wes

polo person wrote: 
Hi,
 
I've been asked to look into how we can monitor calls for training purposes on our Call Manager 7.1.3
 
I'm tryting to think of all the various ways to do this, but ultimately we need to be able to listen in to calls, but not to be heard wbhilst listening in.
 
Has anyone got any good ideas how best to do this?
 
Thanks
 
Simon _______________________________________________cisco-voip mailing listcisco-voip at puck.nether.nethttps://puck.nether.net/mailman/listinfo/cisco-voip  




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