[cisco-voip] Call monitoring

[Jason Aarons (US)]

You need a 3rd party software application like Zoom CallRec to work with the Silent Monitoring Feature, it's doesn't work standalone  I would follow up with a Cisco Partner in your area with Unified Communications expertise.

Zoom Call Rec
http://www.zoomint.com/en/products/livemon/features-and-benefits



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of polo person
Sent: Wednesday, October 20, 2010 8:31 AM
To: wsisk at cisco.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call monitoring

Thanks for this Wes, but the link didnt get me very far.

Silent Monitor is what I want, but I couldn't find anything referencing that using your link, and the search didnt help either.

Simon

________________________________
Date: Mon, 18 Oct 2010 11:07:59 -0400
From: wsisk at cisco.com<mailto:wsisk at cisco.com>
To: poloperson57 at hotmail.com<mailto:poloperson57 at hotmail.com>
CC: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call monitoring

silent monitoring feature:
http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en

you need a separate software package to invoke it such as IPCC or Verint.

/Wes

polo person wrote:
Hi,

I've been asked to look into how we can monitor calls for training purposes on our Call Manager 7.1.3

I'm tryting to think of all the various ways to do this, but ultimately we need to be able to listen in to calls, but not to be heard wbhilst listening in.

Has anyone got any good ideas how best to do this?

Thanks

Simon

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