[cisco-voip] Call monitoring

[polo person]

Thanks for this Wes, but the link didnt get me very far.
 
Silent Monitor is what I want, but I couldn't find anything referencing that using your link, and the search didnt help either.
 
Simon
 


Date: Mon, 18 Oct 2010 11:07:59 -0400
From: wsisk at cisco.com
To: poloperson57 at hotmail.com
CC: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call monitoring


silent monitoring feature:
http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en

you need a separate software package to invoke it such as IPCC or Verint.

/Wes

polo person wrote: 


Hi,
 
I've been asked to look into how we can monitor calls for training purposes on our Call Manager 7.1.3
 
I'm tryting to think of all the various ways to do this, but ultimately we need to be able to listen in to calls, but not to be heard wbhilst listening in.
 
Has anyone got any good ideas how best to do this?
 
Thanks
 
Simon

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