[cisco-voip] Wrong time on IP Phones 7960

Tue Oct 26 06:06:53 EDT 2010

All,

Same issue for me rigth here, affected phones 7920,7940,7960 and 7941.
my end-customer is pushing for a TAC case, so i will refer to the hidden bug
id, and see if we can speed something up.

thanks,

Erik

On Tue, Oct 26, 2010 at 3:24 AM, <John.VanLaecke at ghd.com> wrote:

> Guys,
>
> I had the same issue with 7940,7941 and 7960,7961 phones. once I upgrade
> the phone load to SCCP41.9-0-3S Daylight savings then worked.
>
> Load version SCCP41.8-3-3SR2S have the daylight savings issue.
>
>
>
>
>
>
> Regards,
> *
> John Van Laecke **
> **Senior Voice Engineer
> **
> GHD**   **Accomplish **More** Together*
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>
>  From: "Norton, Mike" <mikenorton at pwsd76.ab.ca> To: Ahmed Elnagar <
> ahmed_elnagar at rayacorp.com>, "cisco-voip at puck.nether.net" <
> cisco-voip at puck.nether.net> Date: 26/10/2010 09:07 AM Subject:
> Re: [cisco-voip] Wrong time on IP Phones 7960
> Sent by: cisco-voip-bounces at puck.nether.net
> ------------------------------
>
>
>
> The reason that Cisco did not proactively act based on your earlier case is
> probably because they are just really, really incompetent with daylight
> savings time. Have they EVER had a year where they’ve got it right? Maybe we
> should just be filing bugs for the rare occasions when it **does** work.
>
> --
> Mike Norton
> I.T. Support
> Peace Wapiti School Division No. 76
> Helpdesk: 780-831-3080
> Direct: 780-831-3076
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *Ahmed Elnagar*
> Sent:* October-25-10 3:15 PM*
> To:* MIHI; Reto Gassmann*
> Cc:* cisco-voip at puck.nether.net*
> Subject:* Re: [cisco-voip] Wrong time on IP Phones 7960
>
> Here you go
> Bug ID: CSCtj70240 “ not listed on site yet”
> BTW the 69xx is also affected
> *The strange thing is that I have opened a case with TAC a month ago for
> this issue “as I am in a +2 time zone that changes DST in last of September
> not in the last of October as other +2 areas and I just got a response from
> them today when they got more hits on that case from other countries”…why
> they did not do a proactive action from my case “and properly others opened
> cases for it”.*
>
>  An issue appeared on CUCM 7.1.x with some phones (7940 and 7960). We are
> currently trying to address this issue, and our development team is working
> on it.
>
> Problem Symptoms:
>
>     Time of Day routing is one hour forward schedule.
>     The display time on Cisco IP Phone models listed in the problem
> description reflect one hour behind the current local time before Daylight
> Saving Time occurs.
>
> Workaround/Solution
>
>     Workaround #1
>     Affected customers can choose to do nothing and wait for the time to
> automatically update.
>
>     Workaround #2
>     Time of Day Routing
>
>     Adjust the time schedules behind one hour.
>
>     Cisco IP Phones
>
>        1. Choose System > Date / Time Group from CUCM Admin.
>        2. Create a new Date / Time group that is one hour ahead of local
> time.
>        3. Choose System > Device pool.
>        4. Create a New Device pool and assign the (one hour ahead Date time
> group) to this new device pool.
>        5. Assign the new device pool to the Cisco IP Phones that display
> the incorrect time.
>
> Note: The CUCM time updates occur automatically (dates vary per time zone).
> Change your Time of Day Routing and Device Pools back to the original Date
> / Time group accordingly.
>
>
>  Best Regards;
>   Ahmed Elnagar
>   Senior Network PS Engineer
>   Mob: +2019-0016211
>   CCIE#24697 (Voice)
>  [image: Description: ccie_voice_large.gif]
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *MIHI*
> Sent:* Monday, October 25, 2010 7:35 PM*
> To:* 'Reto Gassmann'*
> Cc:* cisco-voip at puck.nether.net*
> Subject:* Re: [cisco-voip] Wrong time on IP Phones 7960
>
> Hi Reto,
>
> Try *Africa/Windhoek**. This is also GMT+1 and works for me on 7960.
>
> Let me know if it works for you too,
> Marton
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *Reto Gassmann*
> Sent:* Monday, October 25, 2010 1:53 PM*
> To:* cisco-voip at puck.nether.net*
> Subject:* [cisco-voip] Wrong time on IP Phones 7960
>
> Hello group
>
> this morning we found our IP Phones 7960 showing the wrong time. They all
> switched to winter time this weekend and are now one hour behind. Other
> phone types (7961, 7970) are showing the right time.
>
> Has anyone the same problem?
>
> Location: Switzerland
> CUCM: 7.1(3a) (7.1.3.20000-2)
> Phone load 7960: P00308010100
> Time Zone (CMLocal): (GMT+1:00) Europe/Amsterdam*
>
> We have also tried other phone loads (P00308010200 / P00308000900) with no
> success.
> We have checked the Bug Tool Kit but found nothing.
>
> Thanks for help
> Reto
>
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