[cisco-voip] CUCIMOC / Polycom RMX 2000

[Eric Butcher]

Correct... It does not work in 64-bit.  Reason being the CDP driver is not 64-bit compatible and that driver is required for CUPC / VA to see the desk phone.


Eric Butcher
Cisco Unified Communications Engineer
CDW Professional Services
11711 N Meridian, Ste 225
Carmel, IN  46032
* 317.569.4282 - IP Phone
* 765.744.1458 - Mobile
* eric.butcher at cdw.com<mailto:eric.butcher at cdw.com>
http://www.cdw.com/


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Justin Steinberg
Sent: Tuesday, October 26, 2010 4:57 PM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCIMOC / Polycom RMX 2000

are you running Windows 7 64 bit ?   the release notes indicate that deskphone video is not supported in 64 bit.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/8_0/english/release/cucimocReleaseNote.html#wp92534


On Tue, Oct 26, 2010 at 12:12 PM, Ryan Ratliff <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
A quick check of the release notes says CAST is supported in CUCIMOC 8 so the functionality is there.

Can you call between IP phones and get video?

At the end of the day somebody in Cisco gave you that software to test, and is going to be incented to help you get it working.

>From a troubleshooting perspective enable H.245 debugs in the CCM traces and make a call from CUCIMOC, then from CUVA to the same Polycom phone.  Look at the media negotiation to see what's different.

-Ryan

On Oct 26, 2010, at 11:59 AM, Scott Voll wrote:

NOT EFT......... Piloting in a small group as to weather or not to purchase it. $XX,XXX


Scott
On Tue, Oct 26, 2010 at 8:41 AM, Ryan Ratliff <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:

we are piloting CUCIMOC 8.0.3

This is the important part.  If this version is intended to replace CUVA to allow video from the PC and audio from the hard phone then you need to engage whoever you got the software from for support on it.

-Ryan

On Oct 25, 2010, at 3:17 PM, Scott Voll wrote:


to add to this.... if I use the Cisco Unified Services Framework Device the video works.  it's only when I use the physical phone where I run into this issue.

TIA

Scott
On Mon, Oct 25, 2010 at 12:08 PM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
So we have upgraded to CM 7.1.5bsu2.

we are piloting CUCIMOC 8.0.3

we have our Polycom RMX2000 setup as a H323 gateway.

Before the pilot we had VT advanage working with it without a problem.

Now with CUCIMOC we get NO video (audio is fine).  In the RMX is shows a connection fault.

Anyone have this working?  Did you have to do something special to get it working?

TIA

Scott

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