[cisco-voip] vmbox fulling with empty messages

Wed Oct 27 10:27:18 EDT 2010

Just a note, you can also use the Bulk User Delete tool on answermonkey to empty mailboxes.  The tools name is a bit deceiving.  It does have the capability to delete users, but also additional settings to just empty mailboxes.

Derek Wyss

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, October 27, 2010 8:46 AM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] vmbox fulling with empty messages

don't know. when i tested it, it worked. might be worth opening a case with the TAC.

it's there to prevent the exact issue you were experiencing. which i can totally see happening even on our end. ;)

lelio

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)

________________________________
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, October 27, 2010 9:44:45 AM
Subject: RE: [cisco-voip] vmbox fulling with empty messages

Interesting, it’s already enabled… Am I missing any other parameter or is it that the loop detection doesn’t work ?

________________________________

Sandy Lee
Analyste
Division des infrastructures
Direction des technologies de l'information
Université Laval
• 418.656.2131, ext. 4420
Courriel<mailto:Sandy.Lee at dti.ulaval.ca> — Nous joindre<http://www.dti.ulaval.ca/sgc/nous_joindre> — Avis relatif à la confidentialité<http://www.rec.ulaval.ca/lce/securite/confidentialite.htm>
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From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Wednesday, October 27, 2010 9:35 AM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] vmbox fulling with empty messages

There is a setting that prevents loops in this case.
•         Under Telephony Integrations > Phone System > (pick your phone system)
•         Call Loop Detection by Using DTMF> Enable for Forwarded Message Notification Calls (by Using DTMF)
There is also an extension option, but I couldn't get that to work.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, October 27, 2010 9:32:05 AM
Subject: RE: [cisco-voip] vmbox fulling with empty messages

Thanks for your help, it turned out she activated the notification on her vm to her DN, so every minute, she had a notification message!

Sandy.
From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Tuesday, October 26, 2010 4:33 PM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] vmbox fulling with empty messages

Connection has a GUI interface to voice mail inbox.

https://<ipaddr>/ciscopca

The user's COS will require access to this "Allow Users to Use the Cisco Unity Inbox and RSS Feeds" (I don't know how the two are related).

They will also need their "web password". Make sure it's not set to change on first log on.

If you're LDAP synchronized, you're good to go, use your windows password.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Sent: Tuesday, October 26, 2010 4:29:00 PM
Subject: RE: [cisco-voip] vmbox fulling with empty messages
This is just voicemail, we’re not integrated yet with exchange, if that’s the GUI you’re referring to.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Tuesday, October 26, 2010 4:20 PM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] vmbox fulling with empty messages

I would log into the Unity Connection Inbox GUI and delete from there.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: cisco-voip at puck.nether.net
Sent: Tuesday, October 26, 2010 4:18:22 PM
Subject: [cisco-voip] vmbox fulling with empty messages
Hi,
We have a user that migrated to IP telephony yesterday. We have two phone systems in CUC 7.1(5), so we usually just change the Phone system and the CLOS and we’re good to go. The problem is, she already have over 2600 voicemail messages since yesterday, which are all empty!!!

Questions:

So how can I delete all the vmbox messages without deleting and recreating the vmbox ? I’m wondering if there’s any other way than reseting the vmbox through BUD, because we want to avoid the user having to reconfigure everything.

Where and how to look into the logs to see what’s happening with her vmbox ?

Thanks and regards.

Sandy.

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