[cisco-voip] vmbox fulling with empty messages

[Chris Kauffman]

We experienced this same issue with Unity Connection and notifications. 
  We are also running Cxn 7.1.5 and have over 9,800 voice mail only 
users on the cluster.  If you have a large cluster, this may be a bug 
worth exploring considering the options that Lelio suggested.

Chris

On 10/27/2010 9:44 AM, Sandy Lee wrote:
> Interesting, it’s already enabled… Am I missing any other parameter or
> is it that the loop detection doesn’t work ?
>
> ________________________________
>
> *Sandy Lee*
>
> Analyste
>
> Division des infrastructures
>
> Direction des technologies de l'information
>
> Université Laval
>
> (418.656.2131, ext. 4420
>
> Courriel <mailto:Sandy.Lee at dti.ulaval.ca>— Nous joindre
> <http://www.dti.ulaval.ca/sgc/nous_joindre>— Avis relatif à la
> confidentialité <http://www.rec.ulaval.ca/lce/securite/confidentialite.htm>
>
> *VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE *:
> Sandy.Lee at dti.ulaval.ca <mailto:Sandy.Lee at dti.ulaval.ca>
>
> *From:*Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> *Sent:* Wednesday, October 27, 2010 9:35 AM
> *To:* Sandy Lee
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] vmbox fulling with empty messages
>
> There is a setting that prevents loops in this case.
>
> ·Under Telephony Integrations > Phone System > (pick your phone system)
>
> ·Call Loop Detection by Using DTMF> Enable for Forwarded Message
> Notification Calls (by Using DTMF)
>
> There is also an extension option, but I couldn't get that to work.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)
>
> ------------------------------------------------------------------------
>
> *From: *"Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *cisco-voip at puck.nether.net
> *Sent: *Wednesday, October 27, 2010 9:32:05 AM
> *Subject: *RE: [cisco-voip] vmbox fulling with empty messages
>
>
> Thanks for your help, it turned out she activated the notification on
> her vm to her DN, so every minute, she had a notification message!
>
> Sandy.
>
> *From:*Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> *Sent:* Tuesday, October 26, 2010 4:33 PM
> *To:* Sandy Lee
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] vmbox fulling with empty messages
>
> Connection has a GUI interface to voice mail inbox.
>
> https://<ipaddr>/ciscopca
>
> The user's COS will require access to this "Allow Users to Use the Cisco
> Unity Inbox and RSS Feeds" (I don't know how the two are related).
>
> They will also need their "web password". Make sure it's not set to
> change on first log on.
>
> If you're LDAP synchronized, you're good to go, use your windows password.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)
>
> ------------------------------------------------------------------------
>
> *From: *"Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *cisco-voip at puck.nether.net
> *Sent: *Tuesday, October 26, 2010 4:29:00 PM
> *Subject: *RE: [cisco-voip] vmbox fulling with empty messages
>
> This is just voicemail, we’re not integrated yet with exchange, if
> that’s the GUI you’re referring to.
>
> *From:*Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> *Sent:* Tuesday, October 26, 2010 4:20 PM
> *To:* Sandy Lee
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] vmbox fulling with empty messages
>
> I would log into the Unity Connection Inbox GUI and delete from there.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)
>
> ------------------------------------------------------------------------
>
> *From: *"Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
> *To: *cisco-voip at puck.nether.net
> *Sent: *Tuesday, October 26, 2010 4:18:22 PM
> *Subject: *[cisco-voip] vmbox fulling with empty messages
>
> Hi,
>
> We have a user that migrated to IP telephony yesterday. We have two
> phone systems in CUC 7.1(5), so we usually just change the Phone system
> and the CLOS and we’re good to go. The problem is, she already have over
> 2600 voicemail messages since yesterday, which are all empty!!!
>
> Questions:
>
> So how can I delete all the vmbox messages without deleting and
> recreating the vmbox ? I’m wondering if there’s any other way than
> reseting the vmbox through BUD, because we want to avoid the user having
> to reconfigure everything.
>
> Where and how to look into the logs to see what’s happening with her vmbox ?
>
> Thanks and regards.
>
> Sandy.
>
>
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