[cisco-voip] Call Trace

[Lisa Notarianni]

CUCM Version 7.1.2.20000-2.......

Our main number is still a Centrex line but there is a Call Handler that 
answers and you are then routed through a menu to either informational 
sub menus or departments that are now VoIP lines.

Pressing zero will give you the option to connect to the main 
Information Center operator.  That line is now VoIP.

We used to have procedures in place for Call Trace on the operator's 
line when it was Centrex so if there was a bomb threat or something they 
could hang up, dial the Call trace number and Verizon would tag the call 
until the police department could extract the data from Verizon's data 
center.

How can we handle this on VoIP?  Caller ID and our call records will 
provide the data, but is there a difference in our Call Records from 
CUCM and us providing them vs. Verizon's call records and them releasing 
them to the police dept?  Is it still considered an official record if 
we provide the data from CUCM?

Does anyone have experience with providing official call records if 
pressing charges for threatening calls?

-- 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101028/397ef5a6/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: LNsignature.jpg
Type: image/jpeg
Size: 8416 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101028/397ef5a6/attachment.jpg>