[cisco-voip] Call Trace - MCID

[Lisa Notarianni]

I found my answer - MCID - Malicious Call Identification.  Does anyone 
use this?

Malicious Call Identification (MCID), an internetwork service, allows 
users to initiate a sequence of events when they receive calls with a 
malicious intent. The user who receives a disturbing call can invoke the 
MCID feature by using a softkey or feature code while connected to the 
call. The MCID service immediately flags the call as a malicious call 
with an alarm notification to the Cisco CallManager administrator. The 
MCID service flags the call detail record (CDR) with the MCID notice and 
sends a notification to the off-net PSTN that a malicious call is in 
progress.


On 10/28/2010 12:29 PM, Lisa Notarianni wrote:
> CUCM Version 7.1.2.20000-2.......
>
> Our main number is still a Centrex line but there is a Call Handler 
> that answers and you are then routed through a menu to either 
> informational sub menus or departments that are now VoIP lines.
>
> Pressing zero will give you the option to connect to the main 
> Information Center operator.  That line is now VoIP.
>
> We used to have procedures in place for Call Trace on the operator's 
> line when it was Centrex so if there was a bomb threat or something 
> they could hang up, dial the Call trace number and Verizon would tag 
> the call until the police department could extract the data from 
> Verizon's data center.
>
> How can we handle this on VoIP?  Caller ID and our call records will 
> provide the data, but is there a difference in our Call Records from 
> CUCM and us providing them vs. Verizon's call records and them 
> releasing them to the police dept?  Is it still considered an official 
> record if we provide the data from CUCM?
>
> Does anyone have experience with providing official call records if 
> pressing charges for threatening calls?
>
> -- 

-- 

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