[cisco-voip] Call Trace - MCID

[Tim Smith]

Hi Lisa,

we use it in Australia.

I thought their was a dependency on using ISDN ETSI switch type though?

I guess the actual MCID button would always work to the point of flagging
the CDR on your side.

But the D-channel message to the telco that tells them to flag the call in
their system would be the issue.

In short, need to check CUCM requirements, and also your telco. Typically it
has to be provisioned in advance.

Cheers,

Tim.

On Fri, Oct 29, 2010 at 6:30 AM, Lisa Notarianni
<notariannil1 at scranton.edu>wrote:

>  I found my answer - MCID - Malicious Call Identification.  Does anyone use
> this?
>
> Malicious Call Identification (MCID), an internetwork service, allows users
> to initiate a sequence of events when they receive calls with a malicious
> intent. The user who receives a disturbing call can invoke the MCID feature
> by using a softkey or feature code while connected to the call. The MCID
> service immediately flags the call as a malicious call with an alarm
> notification to the Cisco CallManager administrator. The MCID service flags
> the call detail record (CDR) with the MCID notice and sends a notification
> to the off-net PSTN that a malicious call is in progress.
>
> On 10/28/2010 12:29 PM, Lisa Notarianni wrote:
>
> CUCM Version 7.1.2.20000-2.......
>
> Our main number is still a Centrex line but there is a Call Handler that
> answers and you are then routed through a menu to either informational sub
> menus or departments that are now VoIP lines.
>
> Pressing zero will give you the option to connect to the main Information
> Center operator.  That line is now VoIP.
>
> We used to have procedures in place for Call Trace on the operator's line
> when it was Centrex so if there was a bomb threat or something they could
> hang up, dial the Call trace number and Verizon would tag the call until the
> police department could extract the data from Verizon's data center.
>
> How can we handle this on VoIP?  Caller ID and our call records will
> provide the data, but is there a difference in our Call Records from CUCM
> and us providing them vs. Verizon's call records and them releasing them to
> the police dept?  Is it still considered an official record if we provide
> the data from CUCM?
>
> Does anyone have experience with providing official call records if
> pressing charges for threatening calls?
>
> --
>
>
> --
>
>
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