[cisco-voip] Anyone using CUDAC?

[Bennie Grant]

So a couple of things to check:


 1.  Once you apply the license, you do need to do a restart of the services, so make sure you've done that
 2.  If that doesn't help, then it looks like the GUI (WebAdmin) cannot communicate with the service itself - which is why you see the state of "unknown" - typically this happens if something was entered wrongly during install, or the IP/Name of the box has changed

Try this:

Go to the registry and go to HKLM>Software>Arc Solutions>Call Connect>Defaults.
In there, there will be a couple of keys that refer to Server Name - make sure these are either the name or the IP address of the box itself. If not, change them then restart the services and try again

Also - if its set to NAME - make sure you have the name>IP in the host file on the server?
--
Bennie Grant
VP - Operations
Arc Solutions (International) Inc
D: 919-392-2241 |  M: 919-599-8744
Part of the Mettoni group | www.mettoni.com



________________________________
From: Bill Talley <btalley at gmail.com>
Date: Fri, 3 Sep 2010 19:06:12 +0100
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Anyone using CUDAC?

I've seen it take several minutes for the service status and menus to update after restarting once the license was installed.  Have also seen issues on reinstall when not ALL components were uninstalled (i.e. SQL, BDE, TSP, etc).

Sent from a mobile device with very tiny touchscreen input keys. Please excuse my typos.

On Sep 3, 2010, at 1:03 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:

I am in activated 60 day evaluation mode.



Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com <mailto:support at heliontechnologies.com>
(p) (410) 252-8830
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Visit us at www.heliontechnologies.com <http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com <mailto:support at heliontechnologies.com>  for fast assistance!


From: Bill Talley [mailto:btalley at gmail.com]
Sent: Friday, September 03, 2010 2:01 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Anyone using CUDAC?


When you login to webadmin does it say Unlicensed Version or Evaluation Copy?  If it says unlicensed you just need to go to cisco.com/go/ac <http://cisco.com/go/ac>  <http://cisco.com/go/ac>  to get the license.  After you installl it the other menus should appear.





Sent from a mobile device with very tiny touchscreen input keys. Please excuse my typos.


On Sep 3, 2010, at 12:24 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com <mailto:MLoraditch at heliontechnologies.com> > wrote:

I have done one test install before and it worked fine but now I am trying at a Client and the Web Admin says the Attendant Server is in an unknown state, yet windows services say it is running?
I have no menus except database management and help, presumable because of the issue with the service.
I've restarted the server, the service and uninstalled and reinstalled the application to no avail.




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