[cisco-voip] BUG--CSCtd75811 IPCC

[Jim McBurnett]

Jason,
Thanks-
The link is where I got the bugid..
I should be on site tomorrow at that location to look at it and we'll see what the story is...

Jim

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
Sent: Tuesday, September 07, 2010 4:20 PM
To: Chase Mergenthal; Jim McBurnett
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] BUG--CSCtd75811 IPCC

Do you see multiple agent.exe in your Task Manager? This was fixed in SR5 which you should have, so I don't think this is your problem.

There are a lot of caveats,  you can't have dual-nics (eg wireless and wired). I've also seen wan optimization software (eg WAAS, BlueCoat, Packeteer) drop the ports/traffic, etc.

Follow this step by step
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Check the Event Viewer log file on the UCCX server and TAC can have you install the splkstd.dll which writes a log file for debug purposes which writes a file agent001.log

I don't understand why the checked build of the splkstd.dll isn't standard since it requires agent reboot.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chase Mergenthal
Sent: Tuesday, September 07, 2010 3:13 PM
To: Jim McBurnett
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] BUG--CSCtd75811 IPCC

I just had to open TAC case for this on 7.0(1); they provided me a .dll to replace; for the effected users. I'm not sure if the problem still exists in 8 or not..

-Chase

Jim McBurnett wrote:
Has anyone seen this bug on their systems?

IPCC-CAD agent appears and disappears on the supervisor desktop in 7.0(1)

It says a fix is pending, but I was curious if there is anything in 8 like it?

Ryan/Wes?


Thanks,
Jim







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