[cisco-voip] BUG--CSCtd75811 IPCC

[Wes Sisk]

I think Jason covers the highlights.  From a colleague:

"The signature in the logs is identical to TCP 59020 being blocked on 
the agent PC.  The agent logs are flooded with connection recovery 
messages, Task Manager shows a few copies of the agent.exe process 
running, and the agent disappears from the supervisor's view.  Standard 
TAC procedure for this bug is to run a few telnet tests and disable 
security software to rule out network issues, and then e-mail the 
customer the fixed DLL."

As far as 8.0 there is no indication of 8.0 being affected by this 
specific defect.  The dll used for 8.0 is newer than any version in 7.x 
bundles.  For 8.x it sounds like thorough investigation may be 
appropriate. If it proves to be the same issue then it resets 
expectations about the impacted versions for this defect.

/Wes

Jason Aarons (US) wrote:
>
> Do you see multiple agent.exe in your Task Manager? This was fixed in 
> SR5 which you should have, so I don't think this is your problem.
>
>  
>
> There are a lot of caveats,  you can't have dual-nics (eg wireless and 
> wired). I've also seen wan optimization software (eg WAAS, BlueCoat, 
> Packeteer) drop the ports/traffic, etc.
>
>
> Follow this step by step
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml
>
>  
>
> Check the Event Viewer log file on the UCCX server and TAC can have 
> you install the splkstd.dll which writes a log file for debug purposes 
> which writes a file agent001.log 
>
>  
>
> I don't understand why the checked build of the splkstd.dll isn't 
> standard since it requires agent reboot.
>
>  
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Chase 
> Mergenthal
> *Sent:* Tuesday, September 07, 2010 3:13 PM
> *To:* Jim McBurnett
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] BUG--CSCtd75811 IPCC
>
>  
>
> I just had to open TAC case for this on 7.0(1); they provided me a 
> .dll to replace; for the effected users. I'm not sure if the problem 
> still exists in 8 or not..
>
> -Chase
>
> Jim McBurnett wrote:
>
> Has anyone seen this bug on their systems?
>
>  
>
> IPCC---CAD agent appears and disappears on the supervisor desktop in 
> 7.0(1)
>
>  
>
> It says a fix is pending, but I was curious if there is anything in 8 
> like it?
>
>  
>
> Ryan/Wes?
>
>  
>
>  
>
> Thanks,
>
> Jim
>
>  
>
>  
> ------------------------------------------------------------------------
>  
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>   
>
>  
>
> ------------------------------------------------------------------------
>
> *Disclaimer: This e-mail communication and any attachments may contain 
> confidential and privileged information and is for use by the 
> designated addressee(s) named above only. If you are not the intended 
> addressee, you are hereby notified that you have received this 
> communication in error and that any use or reproduction of this email 
> or its contents is strictly prohibited and may be unlawful. If you 
> have received this communication in error, please notify us 
> immediately by replying to this message and deleting it from your 
> computer. Thank you. *
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100908/cc045dcd/attachment.html>