[cisco-voip] UCCx RM user Max Associations?

[Tim Smith]

Sorry, just to add, my understanding is that is not just a database
entry, but a link to a process to monitor the status of every device
that is associated.. on hook / off hook / call in / call out etc. So I
would think there is quite a lot going on in the background.

My question to Cisco would be, is there anything going on for the
other phones that are not currently in use by UCCX or the application
monitoring them. If there is constant activity fo them and you have a
large cluster, perhaps there are better things the CPU could be doing
on your servers :) Just my 2 cents.

I agree with the Extension mobility thing too, but to a degree. It's
unlikely anyone is ever going to log in to your CEO's phone as an
agent for instance, or your lobby or conference phones.

Cheers,

Tim

On Fri, Sep 17, 2010 at 9:35 AM, Tim Smith <smithsonianwa at gmail.com> wrote:
> Hi Guys,
>
> When you do an ARC design, ARC suggests that the Cisco recommended
> limit is 2,500 CTI devices per server. (Not sure if it varies by
> platform).
> So if you had other CTI applications monitoring devices, this may
> cause you an issue.
>
> I agree with Anthony; It's a great idea to add a flag to your
> description so you can easily identify them.
>
> Cheers,
>
> Tim.
>
> On Fri, Sep 17, 2010 at 7:14 AM, Tanner Ezell <tanner.ezell at gmail.com> wrote:
>> I don't recall ever seeing a limit to the associations. (It's a tiny
>> record in the database anyway). While UCCX may only support 300
>> agents, those 300 agents could potentially log in to any phone in the
>> cluster via extension mobility and take acd calls.
>>
>> You could raise an issue with TAC to get a definite answer but I have
>> seen more than 2000 devices being associated to a application user in
>> the past. I don't think you'll have any problems.
>>
>> On Thu, Sep 16, 2010 at 1:24 PM, Anthony Holloway
>> <avholloway+cisco-voip at gmail.com> wrote:
>>> I wouldn't associate that many.  Go dig through the SRND, I'm sure it says
>>> something about this in there.
>>> Or if you're too lazy, consider this:  the maximum limit of agents (or
>>> phones) on UCCX is 300.
>>> Spend the time now, to update the descriptions on your Agent phones to
>>> include an identifier e.g., "Agent - Anthony Holloway - 5938".  This way you
>>> can add phone associations to the rmcm user by simply saying: description
>>> contains agent.
>>> Anthony
>>>
>>> On Tue, Sep 14, 2010 at 4:46 PM, Scott Voll <svoll.voip at gmail.com> wrote:
>>>>
>>>> we are migrating from UCCx 4 to 7.
>>>> My question is can I associate all our Phones 1600+ to the RM user. or
>>>> should I take the time and only associate the ~100 needed?
>>>> we just thought it could be easier in the long run of everything some
>>>> phone needs to be added to just have them all added ahead of time.
>>>> I seem to remember there is some kind of a top number you don't want to
>>>> exceed.  Does anyone know the number?
>>>> Thanks
>>>> Scott
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>>>
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