[cisco-voip] Not able to redirect call to voice mail with CUPC 8.5

[Mike Wilusz (miwilusz)]

Daniel,

 

Make sure the user has a voicemail profile setup.  I’ve seen this issue before and the voicemail profile wasn’t set for the user.

 

-mike

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Schmitz, Daniel
Sent: Tuesday, April 05, 2011 5:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Not able to redirect call to voice mail with CUPC 8.5

 

Hi everyone,

 

our costumer hast CUCM 6.1.3 and CUPS 8.5.

 

A few people are testing the Personal Communicator in Version 8.5 right now and they complain that they are not able to redirect incoming calls via CUPC to their voicemail. This problem only appears in deskphone-control mode.

In case they’re using their softphone everything works well.

 

I tried the same in my lab and it works in both modes.

 

Any idea?

 

 

Mit freundlichen Grüßen / Kind Regards

 

 

Daniel Schmitz

Senior IT-Specialist

 

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