[cisco-voip] strange auto attendant issue

[Madziarczyk, Jonathan]

This one is probably not the common answer, so I'll suggest you look at
other's comments first.  

 

I had a similar issues with transferring to VM a year ago.  It's
plausible the Gateway for your DIDs is using a codec when you call from
the outside in that CUCM, or possibly Auto Attendant doesn't like.

 

Hope that's useful.

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of sam singapore
Sent: Wednesday, April 06, 2011 11:17 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] strange auto attendant issue

 

Hi,

I have a bit of a strange issue: 

When I dial the auto-attendant number form phones internally, 

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ... 
rings the extension, and call works fine.


But when I dial the DID Number (which again gets to this auto attendant)

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ... 
the XXX does not get any ring, and the line just gets disconnected. 

So this is 1/2 working, 1/2 not working .. Where do I start looking to
solve it ? What could be the issue.


Thanks.

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