[cisco-voip] strange auto attendant issue

[Buchanan, James]

Where does the AA reside? Is it in Unity, Unity Express, or is it the TCL-based application in IOS?

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Madziarczyk, Jonathan
Sent: Wednesday, April 06, 2011 11:40 AM
To: sam singapore; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] strange auto attendant issue

This one is probably not the common answer, so I'll suggest you look at other's comments first.

I had a similar issues with transferring to VM a year ago.  It's plausible the Gateway for your DIDs is using a codec when you call from the outside in that CUCM, or possibly Auto Attendant doesn't like.

Hope that's useful.


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of sam singapore
Sent: Wednesday, April 06, 2011 11:17 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] strange auto attendant issue

Hi,

I have a bit of a strange issue:

When I dial the auto-attendant number form phones internally,

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ...
rings the extension, and call works fine.


But when I dial the DID Number (which again gets to this auto attendant)

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ...
the XXX does not get any ring, and the line just gets disconnected.

So this is 1/2 working, 1/2 not working .. Where do I start looking to solve it ? What could be the issue.


Thanks.
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