[cisco-voip] strange auto attendant issue

[sam singapore]

Hi James,

We have callmanager express and unity express.
I am not sure where the AA comes from .
Is there a way to check it ?

I have this on the cue config:

ccn application autoattendant aa
 description "autoattendant"
 enabled
 maxsessions 6
 script "aa.aef"
 parameter "dialByExtnAnytime" "false"
 parameter "busOpenPrompt" "AABusinessOpen.wav"
 parameter "dialByExtnAnytimeInputLength" "4"
 parameter "operExtn" "0"
 parameter "welcomePrompt" "AAWelcome.wav"
 parameter "disconnectAfterMenu" "false"
 parameter "dialByFirstName" "false"
 parameter "busClosedPrompt" "AABusinessClosed.wav"
 parameter "allowExternalTransfers" "false"
 parameter "holidayPrompt" "AAHolidayPrompt.wav"
 parameter "businessSchedule" "systemschedule"
 parameter "MaxRetry" "3"
 end application

the aa.aef came by default.


Thanks,


On Thu, Apr 7, 2011 at 2:00 AM, Buchanan, James <jbuchanan at presidio.com>wrote:

> Where does the AA reside? Is it in Unity, Unity Express, or is it the
> TCL-based application in IOS?
>
>
>
> *James Buchanan *|* Technology Manager, UC *| *South Region *|* Presidio
> Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 *|* **jbuchanan at presidio.comHi
> <jbuchanan at ctiusa.com>
> **D: 615-866-5729* | *F:* *615-866-5781* | *www.presidio.com*
>
> *CCIE #25863, Voice*
>
> **
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Madziarczyk, Jonathan
> *Sent:* Wednesday, April 06, 2011 11:40 AM
> *To:* sam singapore; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] strange auto attendant issue
>
>
>
> This one is probably not the common answer, so I’ll suggest you look at
> other’s comments first.
>
>
>
> I had a similar issues with transferring to VM a year ago.  It’s plausible
> the Gateway for your DIDs is using a codec when you call from the outside in
> that CUCM, or possibly Auto Attendant doesn’t like.
>
>
>
> Hope that’s useful.
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *sam singapore
> *Sent:* Wednesday, April 06, 2011 11:17 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] strange auto attendant issue
>
>
>
> Hi,
>
> I have a bit of a strange issue:
>
> When I dial the auto-attendant number form phones internally,
>
> welcome to automated attendant
> to enter phone of person trying to reach press 1
> 1
> enter the phone number and then press the # key
> XXX#
> calling XXX ...
> rings the extension, and call works fine.
>
>
> But when I dial the DID Number (which again gets to this auto attendant)
>
> welcome to automated attendant
> to enter phone of person trying to reach press 1
> 1
> enter the phone number and then press the # key
> XXX#
> calling XXX ...
> the XXX does not get any ring, and the line just gets disconnected.
>
> So this is 1/2 working, 1/2 not working .. Where do I start looking to
> solve it ? What could be the issue.
>
>
> Thanks.
>
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