[cisco-voip] strange auto attendant issue

[Buchanan, James]

That makes sense. Can you send the CME config?

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: sam singapore [mailto:sam4sg at gmail.com]
Sent: Thursday, April 07, 2011 9:48 AM
To: Buchanan, James
Cc: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] strange auto attendant issue

Hi James,

We have callmanager express and unity express.
I am not sure where the AA comes from .
Is there a way to check it ?

I have this on the cue config:

ccn application autoattendant aa
 description "autoattendant"
 enabled
 maxsessions 6
 script "aa.aef"
 parameter "dialByExtnAnytime" "false"
 parameter "busOpenPrompt" "AABusinessOpen.wav"
 parameter "dialByExtnAnytimeInputLength" "4"
 parameter "operExtn" "0"
 parameter "welcomePrompt" "AAWelcome.wav"
 parameter "disconnectAfterMenu" "false"
 parameter "dialByFirstName" "false"
 parameter "busClosedPrompt" "AABusinessClosed.wav"
 parameter "allowExternalTransfers" "false"
 parameter "holidayPrompt" "AAHolidayPrompt.wav"
 parameter "businessSchedule" "systemschedule"
 parameter "MaxRetry" "3"
 end application

the aa.aef came by default.


Thanks,

On Thu, Apr 7, 2011 at 2:00 AM, Buchanan, James <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
Where does the AA reside? Is it in Unity, Unity Express, or is it the TCL-based application in IOS?

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.comHi <mailto:jbuchanan at ctiusa.com>
D: 615-866-5729<tel:615-866-5729> | F: 615-866-5781<tel:615-866-5781> | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Madziarczyk, Jonathan
Sent: Wednesday, April 06, 2011 11:40 AM
To: sam singapore; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] strange auto attendant issue

This one is probably not the common answer, so I'll suggest you look at other's comments first.

I had a similar issues with transferring to VM a year ago.  It's plausible the Gateway for your DIDs is using a codec when you call from the outside in that CUCM, or possibly Auto Attendant doesn't like.

Hope that's useful.


From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of sam singapore
Sent: Wednesday, April 06, 2011 11:17 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] strange auto attendant issue

Hi,

I have a bit of a strange issue:

When I dial the auto-attendant number form phones internally,

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ...
rings the extension, and call works fine.


But when I dial the DID Number (which again gets to this auto attendant)

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ...
the XXX does not get any ring, and the line just gets disconnected.

So this is 1/2 working, 1/2 not working .. Where do I start looking to solve it ? What could be the issue.


Thanks.

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