[cisco-voip] strange auto attendant issue

[Jason Aarons (AM)]

I suspect it's a codec, the difference here is the source of the RTP audio/call setup.  I'd look at ccm traces or gateway debugs to find the problem.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of sam singapore
Sent: Wednesday, April 06, 2011 12:17 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] strange auto attendant issue

Hi,

I have a bit of a strange issue:

When I dial the auto-attendant number form phones internally,

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ...
rings the extension, and call works fine.


But when I dial the DID Number (which again gets to this auto attendant)

welcome to automated attendant
to enter phone of person trying to reach press 1
1
enter the phone number and then press the # key
XXX#
calling XXX ...
the XXX does not get any ring, and the line just gets disconnected.

So this is 1/2 working, 1/2 not working .. Where do I start looking to solve it ? What could be the issue.


Thanks.


-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110406/74e9ce96/attachment.html>