[cisco-voip] strange auto attendant issue

[sam singapore]

Hi Jason,

If I set the DID to ring extension say 111, it will ring and can talk
without issues. Since direct to extension worked, I ruled out codec being an
issue.

Isn't the same codec pattern followed when doing DID -> AA -> Extension ?
Would AA try to modify the codec or the source/destination of the
packets/headers that prevents the call to be established. Also since the
extension never rings, is it still codec ( from what i understand, in case
of codec mismatch, the extension will ring, but the voice will not be there)


Thanks,
Sam

On Thu, Apr 7, 2011 at 1:14 AM, Jason Aarons (AM) <
jason.aarons at us.didata.com> wrote:

> I suspect it’s a codec, the difference here is the source of the RTP
> audio/call setup.  I’d look at ccm traces or gateway debugs to find the
> problem.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *sam singapore
> *Sent:* Wednesday, April 06, 2011 12:17 PM
>
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] strange auto attendant issue
>
>
>
> Hi,
>
>
> I have a bit of a strange issue:
>
> When I dial the auto-attendant number form phones internally,
>
> welcome to automated attendant
> to enter phone of person trying to reach press 1
> 1
> enter the phone number and then press the # key
> XXX#
> calling XXX ...
> rings the extension, and call works fine.
>
>
> But when I dial the DID Number (which again gets to this auto attendant)
>
> welcome to automated attendant
> to enter phone of person trying to reach press 1
> 1
> enter the phone number and then press the # key
> XXX#
> calling XXX ...
> the XXX does not get any ring, and the line just gets disconnected.
>
> So this is 1/2 working, 1/2 not working .. Where do I start looking to
> solve it ? What could be the issue.
>
>
> Thanks.
>
> ------------------------------
>
> [image: DDIPT] <http://dimensiondata.stream57.com/04141pm/>
>
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