[cisco-voip] Better way than CTI Route Point for a voicemail only in CallManager 8x

[Nick Thompson]

I've always created a single CTI Route Point for all of the installations that I do where *XXXX is added for direct transfer to voicemail.  When additional voicemail only DNs  are necessary I will create a translation pattern for the DN that transforms the number to *<DN>.  Translation patterns are easy to maintain, have a good description and can be imported easily if a large amount of them need to be put in place.


From: "Jason Aarons (AM)" <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>>
Date: Tue, 5 Apr 2011 21:12:55 -0400
To: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Better way than CTI Route Point for a voicemail only in CallManager 8x

I have some Unity Connection 8.5  “informational mailboxes” that will be used with UCCE.   Just a recording the queue is busy and leave a message.

It seems like for users that don’t have phones, just a voice mailbox, there should be a Device > Voicemail , rather than cheating around the DLU issues (back in that day I would make a phone that just has the phone number as the mac address and sent direct to vm but that trick now uses costly DLUs) It seams I’m back to  creating a CTI Route Points for these mailboxes, which work,s but just seems odd when you explain it to a customer.

It’s like telling someone to use bungee cords to shut your car trunk, it works - but kind of odd. Eventually you think the car manufacturer would have a model with a latch for the trunk, but 5 years later all the new models don’t have the latch and your explaining the bungee cord  can come in colors </rant>

Should I bother with having the customer submit a CallManager feature request for this?  Seems my call forwarding from secondary lines request in 2001 didn’t make it too far  <grin>…

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