[cisco-voip] Unity subscriber extension not updating across servers

[Fred Hunt]

Based on discussions that I have seen, it is my understanding that users imported from AD only have the first name, last name, display name and Exchange attributes synced after the initial import from AD.  

I haven't found much in the way of specifics about synchronization after importing from AD, but the Unity help documentation states:
"The Extension value must remain unique in the Cisco Unity database; therefore, if you subsequently change this value in Cisco Unity, the data in this field will not be replicated to Active Directory or vice versa."

Before I read into the above more, I had tried a DC/GC force reconnect yesterday.

Thanks
Fred

-----Original Message-----
From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Wednesday, April 13, 2011 11:41 AM
To: Fred Hunt
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity subscriber extension not updating across servers

Unity syncs that info from AD every couple of minutes, so if the servers aren't updating, you might have an AD problem. Check the application event logs on both Unity servers for errors or warnings from CiscoUnity_DSAD and CiscoUnity_DSGC.

To answer your question, you can force a complete directory resync from DC/GC Reconnect tool in Tools Depot with the "Force Connect"
option. Monitor the event log for informational messages that show the start and stop of the sync you kick off.

On Mon, Apr 11, 2011 at 6:07 PM, Fred Hunt <fhunt at cogdell.com> wrote:
> We have two Unity servers running 7.0.2 and they are digitally 
> networked.  Over a month ago, I changed the extensions of two users on 
> one of the servers.  The other server is not reflecting the change and 
> this can be confirmed through the directory handler.  Is there a way 
> to force a synchronization?  I haven't been able to find anything 
> helpful when searching Cisco documentation, Cisco forums and Google.
>
> Thanks
>
> Fred Hunt
>
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