[cisco-voip] CUE 8.0 with CUCM Issue

[Ryan Schwab]

As you've described, there should be no need for transcoding. I was also
incorrect, if the CUE did need a transcoder, the CTI ports would engage one
(as per it's MRGL).

 

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration
_example09186a0080289ef0.shtml#intro

 

Take a look here, not sure if it will add any value though. My experience
with CUE integrating with CUCM (version 7.0) has been it takes a few reloads
on initial configuration to get everything going 100%. I know it's just
shooting in the dark, but it may be worth a reload of the CUE module and
also a reset on the IPIPGW in CUCM.

 

Good luck!

 

From: Jorge L. Rodriguez Aguila [mailto:jorge.rodriguez at netxar.com] 
Sent: April-17-11 7:32 PM
To: Ryan Schwab; 'Cisco-Voip'
Subject: RE: [cisco-voip] CUE 8.0 with CUCM Issue

 

IP2IP GW is on same region and Device Pool as VM CTI Ports, So is Transcoder
and They are part of the MRG and MRGL  associated with the Device Pool

 

From: Ryan Schwab [mailto:schwaby81 at shaw.ca] 
Sent: Sunday, April 17, 2011 9:24 PM
To: Jorge L. Rodriguez Aguila; 'Cisco-Voip'
Subject: RE: [cisco-voip] CUE 8.0 with CUCM Issue

 

Jorge,

 

This does sound like a transcoding issue. The device that does not support a
codec would need to request a transcoder resource. In this case, that's the
CUE.

 

Your CUE is registered via CTI Ports to CUCM? Is the SIP/T1 gateway in a
different region than the CTI Ports/Route point? 

 

Where do you have your transcoding resources registered too? If remember
correctly the way to do this is to register your transcoder resources in the
same fashion you would if it was a CME.

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jorge L. Rodriguez
Aguila
Sent: April-17-11 6:39 PM
To: Cisco-Voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] CUE 8.0 with CUCM Issue

 

I have integrated a CUE 8.0 with CUCM 8.0.3 and internally it works
perfectly but when calls coming in from a T1 or a SIP trunk are transferred
to CUE I get Busy tone on T1 and dropped call on the SIP trunk(IP2IP GW
running SIP towards Provider and H323 towards Call Manager). I have verified
that even though I am running G711u I have HW transcoding resources
available. Any ideas on what Might be? This is my first CUE to Call Manager
(non express) I don't seem to find what is wrong and some pointers into
where to look are greatly appreciated.

 

 

Jorge Rodriguez

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