[cisco-voip] CM 4.2 upgrade to 8.0

[Mac GroupStudy]

So you were running the contact center application on the same server as the
SUB? Sounds odd (didn't know it was possible and would have to guess it is
not supported) but CER is not what you want. CER is for E911 tracking down
to the endpoint level. UCCX would be what you would need if you indeed need
a stand alone contact center solution.

Mac

On Thu, Apr 21, 2011 at 5:00 PM, Robert Hass <robhass at gmail.com> wrote:

> Hi
> We're planning to upgrade our CallManger 4.2 to new version eg. 8.0.
> Our current solution are two MCS 7825I3 servers (publisher and
> subscriber).
> On subscriber we also have IPCC which providing simple IVR for users.
>
> How can we provide IVR after upgrade 8.0 ? I wondering if I have to
> have separate server for this purpose for IPCC ?
> Can I have CER (Emergency Responder) for simple IVR ?
> Is CER requires separate server ?
>
> What about upgrade existing Attendant Console users after migration to
> 8.0 ? As far As I know I have to buy licenses for Business Attendant
> Console for each user.
>
> Thanks
> Robert
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>
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