[cisco-voip] CM 4.2 upgrade to 8.0

[Mike Wilusz (miwilusz)]

In release 4.x, you could run CallManager and IPCC co-resident on an MCS
(both were Windows applications).  With all applications being Linux
appliances, there is no longer co-residency (unless speaking of server
co-residency on VMWare).  You have a few options for an IVR:

 

1.       Your 8.x media should include IP IVR 8.x.  This is a version of
UCCX (Unified Contact Center Express) with minimal ports to allow you to
run an IVR.

2.       If you plan on having a separate instance of UCCX for a contact
center, you can use that instance as well for your IVR.

3.       You're likely running some voicemail platform (Unity/Unity
Connection).  I'd recommend Unity Connection going forward and this can
function as an IVR as well.

4.       If you have a spare router you can run a TCL IVR on this.  This
will take some programming work and I'd recommend this the least, though
it does work.

 

Hope this helps!  Any other questions let me know.

 

-mike

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mac GroupStudy
Sent: Thursday, April 21, 2011 6:46 PM
To: Robert Hass
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CM 4.2 upgrade to 8.0

 

So you were running the contact center application on the same server as
the SUB? Sounds odd (didn't know it was possible and would have to guess
it is not supported) but CER is not what you want. CER is for E911
tracking down to the endpoint level. UCCX would be what you would need
if you indeed need a stand alone contact center solution.

 

Mac

On Thu, Apr 21, 2011 at 5:00 PM, Robert Hass <robhass at gmail.com> wrote:

Hi
We're planning to upgrade our CallManger 4.2 to new version eg. 8.0.
Our current solution are two MCS 7825I3 servers (publisher and
subscriber).
On subscriber we also have IPCC which providing simple IVR for users.

How can we provide IVR after upgrade 8.0 ? I wondering if I have to
have separate server for this purpose for IPCC ?
Can I have CER (Emergency Responder) for simple IVR ?
Is CER requires separate server ?

What about upgrade existing Attendant Console users after migration to
8.0 ? As far As I know I have to buy licenses for Business Attendant
Console for each user.

Thanks
Robert
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