[cisco-voip] CM 4.2 upgrade to 8.0

[Mac GroupStudy]

I didn't know that about v4X CCM. Thanks Mike...

On Thu, Apr 21, 2011 at 6:58 PM, Mike Wilusz (miwilusz)
<miwilusz at cisco.com>wrote:

> In release 4.x, you could run CallManager and IPCC co-resident on an MCS
> (both were Windows applications).  With all applications being Linux
> appliances, there is no longer co-residency (unless speaking of server
> co-residency on VMWare).  You have a few options for an IVR:
>
>
>
> 1.       Your 8.x media should include IP IVR 8.x.  This is a version of
> UCCX (Unified Contact Center Express) with minimal ports to allow you to run
> an IVR.
>
> 2.       If you plan on having a separate instance of UCCX for a contact
> center, you can use that instance as well for your IVR.
>
> 3.       You’re likely running some voicemail platform (Unity/Unity
> Connection).  I’d recommend Unity Connection going forward and this can
> function as an IVR as well.
>
> 4.       If you have a spare router you can run a TCL IVR on this.  This
> will take some programming work and I’d recommend this the least, though it
> does work.
>
>
>
> Hope this helps!  Any other questions let me know.
>
>
>
> -mike
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Mac GroupStudy
> *Sent:* Thursday, April 21, 2011 6:46 PM
> *To:* Robert Hass
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CM 4.2 upgrade to 8.0
>
>
>
> So you were running the contact center application on the same server as
> the SUB? Sounds odd (didn't know it was possible and would have to guess it
> is not supported) but CER is not what you want. CER is for E911 tracking
> down to the endpoint level. UCCX would be what you would need if you indeed
> need a stand alone contact center solution.
>
>
>
> Mac
>
> On Thu, Apr 21, 2011 at 5:00 PM, Robert Hass <robhass at gmail.com> wrote:
>
> Hi
> We're planning to upgrade our CallManger 4.2 to new version eg. 8.0.
> Our current solution are two MCS 7825I3 servers (publisher and
> subscriber).
> On subscriber we also have IPCC which providing simple IVR for users.
>
> How can we provide IVR after upgrade 8.0 ? I wondering if I have to
> have separate server for this purpose for IPCC ?
> Can I have CER (Emergency Responder) for simple IVR ?
> Is CER requires separate server ?
>
> What about upgrade existing Attendant Console users after migration to
> 8.0 ? As far As I know I have to buy licenses for Business Attendant
> Console for each user.
>
> Thanks
> Robert
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110421/ec564586/attachment.html>