[cisco-voip] UC 8.5 - During AA Call Handler, I cannot get transfer to extension as opposed to greeting

[Buchanan, James]

The dialing during a standard greeting is on by default. The issue could be that the end user's transfer rules are set to go to a greeting. Also, I've noticed in some releases that the Alternate transfer rule is enabled by default. Disable that if it is enabled.

Thanks,

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Andy Backus
Sent: Tuesday, August 02, 2011 12:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UC 8.5 - During AA Call Handler, I cannot get transfer to extension as opposed to greeting

I am running Unity connection 8.5 but I am pretty sure this is just a newbie issue as opposed to any version.  I have created/started an AA script that should allow user to dial extension during standard greeting and route appropriately to the extension.  When I try and set the transfer rule to 'Transfer Calls to: extension' radio button it says I must specify an extension.

It would seem intuitive to set that to extension.  It always transfers using the correct extension but goes straight to greeting.

Any help would be greatly appreciated!

Thanks
Andy
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