[cisco-voip] Manipulate Caller ID CUCM 6.1
Damian Turburville
d_turburville at yahoo.com
Tue Aug 9 10:05:55 EDT 2011
Wes,
Thanks, unfortunately we are using v6.1 which does not have this option. I have managed to get it working however by using an intermediate CTI RP so thanks to all who helped!
Cheers,
Damian
________________________________
From: Wes Sisk <wsisk at cisco.com>
To: Damian Turburville <d_turburville at yahoo.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: Monday, 4 April 2011, 16:58
Subject: Re: [cisco-voip] Manipulate Caller ID CUCM 6.1
Looks like parameter no longer necessary:
System version: 8.0.2.40000-1
Regards,
Wes
On 4/4/2011 5:16 AM, Damian Turburville wrote:
>Wes,
>Ok sounds good, when you say parameter, do you mean something
on the Hunt Pilot page or is it an actual System or Enterprise
parameter?
>Thanks,
>Damian
>
>
>
>
>________________________________
>From: Wes Sisk <wsisk at cisco.com>
>To: Damian Turburville <d_turburville at yahoo.com>
>Cc: Nate VanMaren <VanMarenNP at ldschurch.org>; Jason Aarons (US) <jason.aarons at us.didata.com>; "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>Sent: Tue, March 29, 2011 4:43:45 PM
>Subject: Re: [cisco-voip] Manipulate Caller ID CUCM 6.1
>
>In CM this can be done with hunt pilot / hunt list / line
group. There is a parameter to display the ID associated
with the pilot rather than the actual caller id.
>
>Regards,
>Wes
>
>On 3/29/2011 11:22 AM, Damian Turburville wrote:
>Wow that looks complicated :-) I havent explored TCL scripting but it looks interesting. For the sake of simplicity however is there no way to do this name presentation within the CUCM itself?
>>
>>Thanks,
>>Damian
>>
>>
>>
>>
>>________________________________
>>From: Nate VanMaren <VanMarenNP at ldschurch.org>
>>To: Jason Aarons (US) <jason.aarons at us.didata.com>; Damian Turburville <d_turburville at yahoo.com>; "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>>Sent: Tue, March 29, 2011 3:34:27 PM
>>Subject: RE: [cisco-voip] Manipulate Caller ID CUCM 6.1
>>
>>
>>
>>Here you go:
>>
>>Implement a TCL script with the following.
>>Make a file on the route called “drup” that is formatted number~name like
>>~No Caller ID
>>20001~SWITCH ROOM CELL PHONE
>>20002~CAR SALES MESSAGE
>>
>>Make an app like:
>>
>>application
>> service modify_name flash:modify_caller_name.tcl
>>
>>dial-peer voice 1 pots
>>incoming called-number .
>>direct-inward-dial
>>service modify_name
>>
>>This TCL script was given to me by a guy at Cisco. I hacked it to load a file to look for caller id. I don’t remember if it still does but it used to match prefixes of numbers to show the name.
>>
>># modify_caller_name.tcl
>># Script Version 1.0(1)
>>#------------------------------------------------------------------
>># March 2003, Niels Brunsgaard
>>#
>># Copyright (c) 1998-2002 by cisco Systems, Inc.
>># All rights reserved.
>>#------------------------------------------------------------------
>>######debug voip application script
>># This tcl script changes the calling display name to a value that depends on the calling number. #
>>
>>proc init { } {
>> global param
>>}
>>
>>proc NameLookup {ani} {
>> puts "Finding name for $ani"
>> set dave ""
>> if { [catch {open drup r} NameFile] } {
>> puts "Could not open drup"
>> } elseif {
>> [regexp -line $ani~.*$ [read $NameFile] fred] == 1} {
>> set dave [string trimleft $fred $ani~]}
>> puts "Found name $dave for $ani"
>> catch {close $NameFile}
>>return $dave
>>}
>>
>>
>>proc act_Setup { } {
>>
>> leg setupack leg_incoming
>>
>> set dnis [infotag get leg_dnis]
>> set ani [infotag get leg_ani]
>> set display_name_orig [infotag get leg_display_info]
>> set anipi [infotag get leg_ani_pi]
>> set anisi [infotag get leg_ani_si]
>> puts "dnis: $dnis ani: $ani pi:$anipi si:$anisi name: $display_name_orig"
>>
>> set display_name [NameLookup $ani]
>> if {$display_name == "No Caller ID"} {puts "No name found, not changing."} else {
>>
>> set callInfo(displayInfo) [string trim [concat $display_name $display_name_orig]]}
>> puts "Changed Name to $display_name $display_name_orig for $ani"
>> leg proceeding leg_incoming
>> leg setup $dnis callInfo leg_incoming
>>}
>>
>>proc act_CallSetupDone { } {
>> global beep
>>
>> set status [infotag get evt_status]
>>
>> puts "Entering act_CallSetupDone"
>> if { $status != "ls_000"} {
>> puts "Call [infotag get con_all] got event $status while placing an outgoing call"
>> call close
>> }
>>}
>>
>>proc act_Cleanup { } {
>> puts "Entering act_Cleanup"
>> call close
>>}
>>
>>proc act_Abort { } {
>> puts "Unexpected event - entering act_Abort"
>> call close
>>}
>>
>>init
>>
>>#----------------------------------
>># State Machine
>>#----------------------------------
>> set TopFSM(any_state,ev_disconnected) "act_Abort,same_state"
>> set TopFSM(CALL_INIT,ev_setup_indication) "act_Setup,PLACECALL"
>> set TopFSM(PLACECALL,ev_setup_done) "act_CallSetupDone,CALLACTIVE"
>> set TopFSM(CALLACTIVE,ev_disconnected) "act_Cleanup,CALLDISCONNECTED"
>> set TopFSM(CALLDISCONNECTED,ev_disconnect_done) "act_Cleanup,same_state"
>>
>> fsm define TopFSM CALL_INIT
>>
>>
>>
>>
>>From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
>>Sent: Tuesday, March 29, 2011 7:46 AM
>>To: Damian Turburville; cisco-voip at puck.nether.net
>>Subject: Re: [cisco-voip] Manipulate Caller ID CUCM 6.1
>>
>>I wonder if you can use a IOS Translation Profile at the Gateway to modify called party name. What type of gateway/protocol/ios version are you running?
>>
>>From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Damian Turburville
>>Sent: Tuesday, March 29, 2011 9:43 AM
>>To: cisco-voip at puck.nether.net
>>Subject: [cisco-voip] Manipulate Caller ID CUCM 6.1
>>
>>Hi guys,
>>We have a customer who wants to have a text
string come up on their phone based upon the
number dialled by the outside party. i.e. if
a member of the public dialled 01234 567890
which would come into our CUCM 6.1 box they
would want it to display "Slough" for
instance or if they dialled 01234 567891 it
would come up as "Chichester"
>>This is basically for a group of users who
will be taking calls from many geographic
locations and want to be able to know which
line the public is dialling in from.
>>
>>(The actual setup is as follows)
>>
>>Public dials 0845 number
>>0845 number is forwarded by BT onto a DDI
number (01234 567890)
>>DDI number comes into our CUCM 6.1 system
via MGCP gateway
>>Call goes to a CTI Route Point which
forwards onto Unity Connection 7 Call
Handler
>>Call Handler announces "Welcome to the
Slough Helpline you will now be placed in a
queue"
>>Call is transferred (release to switch) to
an Attendant console Pilot Point (so we can
queue calls)
>>Pilot point addresses four 7942 phones in a
circular pattern
>>User expects to see "Slough" come up as the
Caller ID
>>
>>The same would happen for the other
geographic regions but the call would come
in via a different DDI number eg : 01234
567891
>>
>>Is this possible?
>>Thanks,
>>Damian
>>
>>
>>________________________________
>>
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