[cisco-voip] help TNT calls not being accepted by PSTN

Robert Knapp robert.knapp at spanlink.com
Wed Aug 10 17:33:29 EDT 2011 

Problem description:
During a TNT call *8 is presented followed by 11 digits and #
Telco is saying, "everythings fine... on their end"  we all heard that before... and
They are seeing 8 and not the *, which doesn't allow for TNT, need both.
Included logs from troubleshooting and sh runs.  I have been working with aussie tac folks as troubleshooting occurs during afterhours.  We haven't had much success.  If anyone has a suggestion, please share.
.  No outgoing dial-peer is required

No CUCM involved

Successful call
the TNT for the call outpulses to *8,,,,,,,,,,,,,,1XXXXXXXXXX#.  This fails - the caller experience is to hear a beep, followed by more beeps (as if someone were pressing buttons on a phone, but I think the call cannot exit the gateway and the pulse tones are played on the phone like AAR routing), see cause code 16, no circuit

Failed Call
the TNT for the call outpulses to *8,,,,,,,,,,,,,,1XXXXXXXXXX#.  This works - the call gets to the other site and goes into CVP from that other gateway.

callflow if: pstn-->ingress gw-->gk-->cvp--ICM; ICM initiates TNT; back through CVP to ingress gw to PSTN to remote site.

The label is *8,,,,,,,,,,,,,,1xxxxxxxxxx#

I tried using an outbound dial-peer with *8XXXXXX, etc with forward all, no luck
DNIS in CVP, wav's too.

The telco says that they don't see the *, so they are receiving 81XXXXXXXXXX#
The weird thing about this is that all the production calls use the same label format as these calls I'm having a problem with.
The TNT numbers are functional and calls can be placed on them to the DR site, just not from ingress gateway.

Thanks for reading this.

Sh run s

TEMRT24#sh run
Building configuration...

Current configuration : 22796 bytes
!
! Last configuration change at 22:08:23 EDT Tue Aug 9 2011 by spanlink
! NVRAM config last updated at 14:01:58 EDT Tue Jul 26 2011 by ciscoworks2k
!
version 12.4
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
service password-encryption
service sequence-numbers
!
hostname TEMRT24
!
boot-start-marker
boot system flash:c5350-ik9s-mz.124-15.T10.bin
boot system flash:c5350-is-mz.124-6.XT2.bin
boot system flash:c5350-is-mz_nestle
no boot startup-test
boot-end-marker
!
no logging queue-limit
logging buffered 2000000
no logging rate-limit
no logging console
no logging monitor
!
!
!
resource-pool disable
aaa new-model
!
!
aaa authentication login default group tacacs+ line
aaa authentication enable default group tacacs+ enable
aaa authorization exec default group tacacs+ none
aaa accounting exec default start-stop group tacacs+
aaa accounting commands 1 default start-stop group tacacs+
aaa accounting commands 15 default start-stop group tacacs+
aaa accounting network default start-stop group tacacs+
!
!
aaa session-id common
clock timezone EST -5
clock summer-time EDT recurring
spe default-firmware spe-firmware-1
!
!
ip cef
ip domain name perriergroup.com
ip host cvpvxml 170.196.150.161
ip host media-srv 170.196.114.161
ip host media-srv-backup 170.196.111.137
ip host media-wav 170.196.114.161
ip host media-wav-backup 170.196.111.137
ip host asr-en-us 170.196.114.138
ip name-server 170.196.112.77
ip name-server 170.196.11.77
!
!
multilink bundle-name authenticated
isdn switch-type primary-4ess
isdn voice-call-failure 0
!
voice rtp send-recv
!
voice service voip
 allow-connections h323 to h323
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
h323
!
!
!
!
!
!
!
!
voice iec syslog
!
voice translation-rule 1
rule 1 /987654/ //
!
voice translation-rule 2
rule 1 /^.*/ /14692557597/
!
voice translation-rule 3
rule 1 /^21#/ //
!
!
voice translation-profile StripTechPrefix
translate called 3
!
voice translation-profile TestCall
translate called 2
!
voice translation-profile block
translate called 1
!
!
ivr prompt memory 15000
ivr prompt streamed none
ivr asr-server rtsp://asr-en-us:554/media/speechrecognizer
!
application
  service new-call flash:bootstrap.vxml
  paramspace english language en
  paramspace english index 0
  paramspace english location flash:
  paramspace english prefix en
  !
  service nwna_ivr flash:bootstrap.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en
  !
  service handoff flash:handoff.tcl
  paramspace english language en
  paramspace english index 0
  paramspace english location flash:
  paramspace english prefix en
  !
  session
  start serv nwna_ivr
!
!
mrcp client timeout connect 19
mrcp client timeout message 19
mrcp client rtpsetup enable
vxml tree memory 100000
http client cache memory pool 80000
http client cache memory file 1400
http client cache refresh 86400
http client connection timeout 10
http client response timeout 20
!
fax interface-type fax-mail
!
!
dial-control-mib retain-timer 6
dial-control-mib max-size 228
!
!
trunk group  group
!
!
trunk group  1
max-calls data 0
!
!
trunk group  0
max-calls data 0
!
archive
log config
  hidekeys
!
!
!
!
controller T1 3/0
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d primary nfas_int 0 nfas_group 1
description NP838621001001 - 14/HCGS/353152
!
controller T1 3/1
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d backup nfas_int 1 nfas_group 1
description NP838622001001 - 14/HCGS/353165
!
controller T1 3/2
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 2 nfas_group 1
description NP838623001001 - 14/HCGS/353151
!
controller T1 3/3
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 3 nfas_group 1
description NP838624001001 - 14/HCGS/353169
!
controller T1 3/4
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 4 nfas_group 1
description NP838625001001 - 14/HCGS/353166
!
controller T1 3/5
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 5 nfas_group 1
description NP838626001001 - 14/HCGS/353179
!
controller T1 3/6
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 6 nfas_group 1
description NP838627001001 - 14/HCGS/353187
!
controller T1 3/7
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 7 nfas_group 1
description NP838628001001 - 14/HCGS/353174
!
!
translation-rule 100
Rule 1 .... 21
!
!
translation-rule 200
Rule 2 9915 209915
Rule 3 9908 209908
Rule 4 9909 209909
Rule 5 9910 209910
Rule 6 9911 209911
Rule 7 9912 209912
Rule 8 9913 209913
Rule 9 9914 209914
!
!
!
!
interface GigabitEthernet0/0
ip address 170.196.114.73 255.255.255.0
no ip redirects
no ip mroute-cache
duplex full
speed 100
negotiation auto
keepalive 1800
h323-gateway voip interface
h323-gateway voip id VXMLtem ipaddr 170.196.114.192 1719
h323-gateway voip h323-id TEMvg73
h323-gateway voip tech-prefix 21#
h323-gateway voip bind srcaddr 170.196.114.73
!
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
negotiation auto
!
interface Serial0/0
no ip address
shutdown
clock rate 2000000
!
interface Serial3/0
no ip address
shutdown
!
interface Serial0/1
no ip address
shutdown
clock rate 2000000
!
interface Serial3/0:23
no ip address
encapsulation hdlc
trunk-group group 1
isdn switch-type primary-4ess
isdn incoming-voice modem
no cdp enable
!

!
!
voice-port 3/0:D
output attenuation 11
no echo-cancel enable
no non-linear
no vad
playout-delay nominal 200
playout-delay minimum high
playout-delay mode fixed
!
!
dial-peer cor custom
!
!
!
dial-peer voice 888 voip
translation-profile incoming block
destination-pattern ....
translate-outgoing called 100
session target ras
tech-prefix 88#
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 889 voip
translation-profile incoming block
preference 1
destination-pattern ....
translate-outgoing called 100
session target ras
tech-prefix 89#
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 10 pots
incoming called-number .
direct-inward-dial
port 3/0:D
!
dial-peer voice 987654 voip
translation-profile incoming block
incoming called-number 987654
!
dial-peer voice 885 voip
translation-profile incoming block
destination-pattern 990[8-9]
translate-outgoing called 200
session target ras
tech-prefix 85#
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 6666 voip
translation-profile incoming StripTechPrefix
service nwna_ivr
max-conn 30
session target ras
incoming called-number 21#8005555555.....
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 886 voip
translation-profile incoming block
destination-pattern 991[0-5]
translate-outgoing called 200
session target ras
tech-prefix 85#
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
!
gateway
!
!
ss7 mtp2-variant Bellcore 0
ss7 mtp2-variant Bellcore 1
ss7 mtp2-variant Bellcore 2
ss7 mtp2-variant Bellcore 3
banner motd ^CC

!
scheduler allocate 10000 400
process cpu threshold type total rising 90 interval 60 falling 50 interval 15
ntp clock-period 17179955
ntp server 170.196.113.250
end

2nd VG
!
version 12.4
no service pad
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
service password-encryption
service sequence-numbers
!
hostname TADRT21
!
boot-start-marker
boot system flash:c5350-ik9s-mz.124-15.T10.bin
boot system flash:c5350-is-mz.124-6.XT2.bin
boot system flash:c5350-is-mz_nestle
no boot startup-test
boot-end-marker
!
no logging queue-limit
logging buffered 5000000
no logging rate-limit
enable secret 5 XX
!
!
!
resource-pool disable
no aaa new-model
clock timezone EST -5
clock summer-time EDT recurring
tdm clock priority 1 3/0
spe default-firmware spe-firmware-1
!
!
ip cef
ip domain name perriergroup.com
ip host gps-usa1b 10.1.1.1
ip host cvpvxml 170.196.150.161
ip host media-srv 170.196.111.137
ip host media-srv-backup 170.196.114.161
ip host media-wav 170.196.111.137
ip host media-wav-backup 170.196.114.161
ip host asr-en-us 170.196.111.128
ip name-server 10.1.1.1
ip name-server 170.196.112.77
ip name-server 170.196.11.77
!
!
multilink bundle-name authenticated
isdn switch-type primary-4ess
isdn voice-call-failure 0
!
voice rtp send-recv
!
voice service voip
 allow-connections h323 to h323
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
h323
!
!
!
!
!
!
!
!
voice iec syslog
!
voice translation-rule 1
rule 1 /987654/ //
!
voice translation-rule 2
rule 1 /^.*/ /14692557597/
!
voice translation-rule 3
rule 1 /^22#/ //
!
!
voice translation-profile StripTechPrefix
translate called 3
!
voice translation-profile TestCall
translate called 2
!
voice translation-profile block
translate called 1
!
!
ivr prompt memory 15000
ivr prompt streamed none
ivr asr-server rtsp://asr-en-us:554/media/speechrecognizer
!
application
  service new-call flash:bootstrap.vxml
  paramspace english language en
  paramspace english index 0
  paramspace english location flash:
  paramspace english prefix en
  !
  service nwna_ivr flash:bootstrap.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en
  !
  service handoff flash:handoff.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en
  !
  session
  start serv nwna_ivr
!
!
mrcp client timeout connect 19
mrcp client timeout message 19
mrcp client rtpsetup enable
vxml tree memory 100000
http client cache memory pool 80000
http client cache memory file 1400
http client cache refresh 86400
http client connection timeout 10
http client response timeout 20
!
fax interface-type fax-mail
!
!
dial-control-mib retain-timer 6
dial-control-mib max-size 228
!
!
trunk group  1
max-calls data 0
!
!
trunk group  group
!
!
trunk group  0
max-calls data 0
!
username all
archive
log config
  hidekeys
!
!
!
!
controller T1 3/0
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d primary nfas_int 0 nfas_group 1
description IBBHWY4W0001 - 0024 - NP8386290001 - 14/HCGS/353150
!
controller T1 3/1
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d backup nfas_int 1 nfas_group 1
description IBBHWY4W0025 - 0048 - NP8386300001 - 14/HCGS/353168
!
controller T1 3/2
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 2 nfas_group 1
description IBBHWY4W0049 - 0072 - NP8386310001 - 14/HCGS/353154
!
controller T1 3/3
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 3 nfas_group 1
description IBBHWY4W0073 - 0096 - NP8386320001 - 14/HCGS/353170
!
controller T1 3/4
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 4 nfas_group 1
description IBBHWY4W0097 - 0120 - NP8386330001 - 14/HCGS/353149
!
controller T1 3/5
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 5 nfas_group 1
description IBBHWY4W0121 - 0144 - NP8386340001 - 14/HCGS/353159
!
controller T1 3/6
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 6 nfas_group 1
description IBBHWY4W0145 - 0168 - NP8386350001 - 14/HCGS/353167
!
controller T1 3/7
framing esf
linecode b8zs
pri-group timeslots 1-24 nfas_d none nfas_int 7 nfas_group 1
description IBBHWY4W0169 - 0192 - NP8  14/HCGS/353171
!
!
translation-rule 100
Rule 1 .... 22
!
!
!
!
interface GigabitEthernet0/0
description TADSWA02 Fa0/23
ip address 170.196.111.190 255.255.255.0
no ip redirects
no ip route-cache cef
no ip route-cache
no ip mroute-cache
duplex full
speed 100
negotiation auto
h323-gateway voip interface
h323-gateway voip id VXMLphx ipaddr 170.196.111.139 1719
h323-gateway voip h323-id PHXvg190
h323-gateway voip tech-prefix 22#
h323-gateway voip bind srcaddr 170.196.111.190
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
negotiation auto
!
interface Serial0/0
no ip address
shutdown
clock rate 2000000
no fair-queue
!
interface Serial3/0
no ip address
shutdown
!
interface Serial0/1
no ip address
shutdown
clock rate 2000000
!
interface Serial3/0:23
no ip address
encapsulation hdlc
trunk-group group 1
isdn switch-type primary-4ess
isdn incoming-voice modem
no cdp enable
!

!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 170.196.111.250
ip route 10.1.1.1 255.255.255.255 132.1.1.1
no ip http server
no ip http secure-server
!

!
!
!
!
voice-port 3/0:D
output attenuation 11
no echo-cancel enable
no non-linear
no vad
playout-delay nominal 200
playout-delay minimum high
playout-delay mode fixed
!
!
dial-peer cor custom
!
!
!
dial-peer voice 987654 voip
translation-profile incoming block
incoming called-number 987654
!
dial-peer voice 888 voip
translation-profile incoming block
destination-pattern ....
progress_ind setup enable 3
progress_ind progress enable 8
translate-outgoing called 100
session target ras
tech-prefix 89#
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 889 voip
translation-profile incoming block
preference 1
destination-pattern ....
translate-outgoing called 100
session target ras
tech-prefix 88#
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 10 pots
incoming called-number .
direct-inward-dial
port 3/0:D
!
dial-peer voice 6666 voip
translation-profile incoming StripTechPrefix
service nwna_ivr
max-conn 30
session target ras
incoming called-number 22#8005555555.....
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad
!
!
gateway
 timer receive-rtp 1200
!
!
ss7 mtp2-variant Bellcore 0
ss7 mtp2-variant Bellcore 1
ss7 mtp2-variant Bellcore 2
ss7 mtp2-variant Bellcore 3
*********************************************************************************************
Test call log
8-9 troubleshooting
9:59 fail
10:00 fail
10:01 fail
10:02 fail
10:03 fail
10:04 pass  dnis 2820
10:06 fail
10:07 fail
10:08 fail
10:09 pass dnis 2821
10:10 FAIL
10:11 pass dnis 2820
10:12 pass dnis 2820
10:13 fail

Calling 7639712287
Called 180009509396 typically shows as dnis 6130



Attempting to use take back and transfer to place calls on DR site gateway

debugs used:
debug isdn q931
debug cch323 h225
debug voip ccapi inout
debug cch323 h245
debug h225 asn1
debug h225 asn1


Thanks,

Robert Knapp

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