[cisco-voip] Thoughts on Major UCM/UCCX upgrade

[Scott Voll]

Frank--

I think your saying you would not pay for support through your VAR but still
have a Cisco Support contract.  Is that what you were saying?  if so, that
is what most of us do.  The VARS in bigger customer environments tend to be
less knowledgeable then the in house engineers  which makes just doing it
with Cisco an easier venture.

YMMV

Scott

On Mon, Aug 15, 2011 at 1:35 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> Hi Frank,
>
> 1- I'm working on this right now myself. I am on CUCM 7.1.5, UCCX 7.0SR5
> 2- Hope not :)
> 3-
> I am building separate UCCX as my existing hardware has reached it's
> end of life. moving to VMware on UCS C series.
>
> High level procedure right now for me looks like:
> - obtain all licensing ahead of time (use answer file gen for the UCCX
> license MAC)
> - run PUT on UCCX
> - Run thru some caveats for CUCM (disable Ext Mobility, make sure last
> backup was good, etc)
> - Install "ciscocm.refresh_upgrade_v1.0.cop.sgn" on all CUCM nodes
> - Upgrade CUCM per instructions (this looks like it will take a long
> time to do on 6 nodes)
> - Power down UCCX 7 servers
> - Install UCCX 8.5 on primary
> - Install any SU's on UCCX as necessary (there is currently an SU1 out
> there)
> - Configure primary node, load the PUT file onto it
> - Follow post install steps such as JTAPI resync, Desktop Client Config
> Tool
> - Test call centers out make sure everything is relatively sane
> - Install the HA server per instructions
> - Run UCCX Desktop Client Config Tool one more time to get the HA server.
>
> 4-
> I wouldn't attempt a major upgrade like that without a support
> contract with cisco, in case something blows up in your face. We do
> all our upgrades in house, but we do keep our ESW contracts current.
>
>
> --
> Ed Leatherman
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>
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