[cisco-voip] oddball UCCX thing

[Scott Voll]

if you start task manager do you have two instances of agent.exe?

Scott

On Tue, Aug 16, 2011 at 5:21 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I'm having a strange problem (aren't they all) with some agents in
> uccx (7.0.1SR5) being stuck in reserved state when they take calls.
> They never go into busy state.
>
> This seems to be different than the "Agent Stuck in Reserved" issues
> i'm reading about on netpro forums etc. They get the call and are able
> to handle it fine - but from CSD's point of view they just show up as
> reserved rather than busy - even in the agent logs. It's like for
> these certain agents UCCX doesn't realize the transfer is completed.
>
> Seems to only be certain agents accounts, i can have them log in at
> the same workstation with a different account (ext mobility) and
> behaves normally. Going to take a look into some log files this
> morning when I have a chance.
>
> --
> Ed Leatherman
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>
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